Customer Service - Helpdesk Operator
Mức lương: 7-10 triệu
Đã hết hạn nộp hồ sơ - 192 lượt xem
Ngày cập nhật: 20/04/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Thực tập sinh
Ngành nghề: Hành chính/Văn phòng, Tư vấn/Chăm sóc khách hàng, Dịch vụ khách hàng
Mô tả công việc
*DUTIES AND RESPONSIBILITIES:
The Helpdesk person must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract.
1. Helpdesk:
- Provide 24x7 helpdesk hotline number for logging service requests
- Conduct analysis of service requests for improvement
- Conduct customer satisfaction survey to show proactive follow-up and satisfactory closure
- 100% of requests to be processed immediately if received within business operating hours for the country
- Tracking all metrics and complete periodic reports to manage of Action Line performance and indicators at appropriate levels.
2. Customer Service / Client Relationships:
- Provide superior customer service
- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
- Pro-actively manage Client expectations ensuring that the service levels are maintained.
3. Reporting:
- Provide input as required into the Monthly Report to Cient
- Active involvement in the monitoring and achieving the required Key Performance Indicators
4. Risk Management
- Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental. Report any issues or concerns back to Senior Management
- Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client and JLL reputation. Report any issues or concerns back to Senior Management
- Support the implementation and monitoring of disaster recovery and business continuity plans
- Follow established escalation procedures and incident reporting procedures
5. Training & Leadership / Staff Management:
- Actively participate in all planned training activities
- Actively support an environment that supports teamwork, co-operation & performance excellence within the WPR team
- Any other duties as and when required by the Manager
*KEY PERFORMANCE MEASURES:
Ensure the KPI Targets for the Account are met
The Helpdesk person must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract.
1. Helpdesk:
- Provide 24x7 helpdesk hotline number for logging service requests
- Conduct analysis of service requests for improvement
- Conduct customer satisfaction survey to show proactive follow-up and satisfactory closure
- 100% of requests to be processed immediately if received within business operating hours for the country
- Tracking all metrics and complete periodic reports to manage of Action Line performance and indicators at appropriate levels.
2. Customer Service / Client Relationships:
- Provide superior customer service
- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
- Pro-actively manage Client expectations ensuring that the service levels are maintained.
3. Reporting:
- Provide input as required into the Monthly Report to Cient
- Active involvement in the monitoring and achieving the required Key Performance Indicators
4. Risk Management
- Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental. Report any issues or concerns back to Senior Management
- Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client and JLL reputation. Report any issues or concerns back to Senior Management
- Support the implementation and monitoring of disaster recovery and business continuity plans
- Follow established escalation procedures and incident reporting procedures
5. Training & Leadership / Staff Management:
- Actively participate in all planned training activities
- Actively support an environment that supports teamwork, co-operation & performance excellence within the WPR team
- Any other duties as and when required by the Manager
*KEY PERFORMANCE MEASURES:
Ensure the KPI Targets for the Account are met
Yêu cầu ứng viên
- Bachelor’s degree or similar
- Have 1-2 years of Customer Service or related experience.
- Strong English written and oral communication skills
- Strong negotiation and/or dealing skills
- Ability to solve problems
- Interpersonal skills with a strong client focus
- Client service orientation mindset
*OTHER INFO:
- Working time: 07:00 - 16:00, Mon - Fri
- Working Location: Intel VN - Lot I2, D1 Road, Saigon Hi-Tech Park, District 9, HCMC
- The shuttle bus is provided from the center of city
- Have 1-2 years of Customer Service or related experience.
- Strong English written and oral communication skills
- Strong negotiation and/or dealing skills
- Ability to solve problems
- Interpersonal skills with a strong client focus
- Client service orientation mindset
*OTHER INFO:
- Working time: 07:00 - 16:00, Mon - Fri
- Working Location: Intel VN - Lot I2, D1 Road, Saigon Hi-Tech Park, District 9, HCMC
- The shuttle bus is provided from the center of city
Quyền lợi được hưởng
- 13th month plus Bonus; Attractive salary and good benefits
- Premium Health Care insurance
- Annual company trip, year-end party every year, team building, etc.
- Premium Health Care insurance
- Annual company trip, year-end party every year, team building, etc.
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
JONES LANG LASALLE VIETNAM
Level 26, Saigon Trade Center, 37 Ton Duc Thang Street, District 1, HCMC
Người liên hệ: HR Department
Level 26, Saigon Trade Center, 37 Ton Duc Thang Street, District 1, HCMC
Người liên hệ: HR Department
Jones Lang LaSalle (NYSE:JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. With annual revenue of $3.9 billion, Jones Lang LaSalle operates in 70 countries from more than 1,000 locations worldwide. On ...Chi tiết
Jones Lang LaSalle (NYSE:JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. With annual revenue of $3.9 billion, Jones Lang LaSalle operates in 70 countries from more than 1,000 locations worldwide. On behalf of its clients, the firm provides management and real estate outsourcing services to a property portfolio of 2.6 billion square feet and completed $63 billion in sales, acquisitions and finance transactions in 2012. Its investment management business, LaSalle Investment Management, has $47.7 billion of real estate assets under management. Jones Lang LaSalle has over 50 years of experience in Asia Pacific, with over 25,400 employees operating in 76 offices in 14 countries across the region. The firm was named ‘Best Property Consultancy’ in nine Asia Pacific countries at the International Property Awards Asia Pacific 2012, in association with HSBC, and was named the number one real estate advisory firm in Asia Pacific in the Euromoney Real Estate Awards 2012. www.ap.joneslanglasalle.com Ẩn chi tiết
Bạn đang xem tin việc làm Customer Service - Helpdesk Operator trong ngành được tuyển dụng tại bởi JONES LANG LASALLE VIETNAM. JONES LANG LASALLE VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Service - Helpdesk Operator cách đây lúc 18/05/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
JONES LANG LASALLE VIETNAM
Địa chỉ: Level 26, Saigon Trade Center, 37 Ton Duc Thang Street, District 1, HCMC
Quy mô: 100-499 nhân viên
Việc làm tương tự
Customer Service - Helpdesk Operator
Mức lương: 7-10 triệu | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ