Customer Service For Retail And Ecommerce
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 104 lượt xem
Ngày cập nhật: 18/12/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng
Mô tả công việc
- Follow up with pre-sales & post-sales service issues that include but not limited to promotions, products, delivery, installation, order cancellation and return order arrangement through phone, instant message and email
- Maintain accurate system records and monitor inventory transaction to ensure sufficient stock for customers
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand, communicate concisely our company policies to customers
- Be a primary contact for customer inquiries about our products and brand on different channels: hotline, Facebook, IG…
- Maintain and update regular client correspondence
- Manage ongoing customer relationships utilizing our CRM tools
- Consolidate and analyze raw data to prepare statistical reports for management review
- Develop collaborative, positive working relationships with staff at our stores to achieve seamless sales service for customers
- Work in collaboration with Marketing team to post product’s images, information and any essential data on our online shopping channels
- Participate in online sales channels development and e-Commerce workflow establishment.
- Maintain accurate system records and monitor inventory transaction to ensure sufficient stock for customers
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand, communicate concisely our company policies to customers
- Be a primary contact for customer inquiries about our products and brand on different channels: hotline, Facebook, IG…
- Maintain and update regular client correspondence
- Manage ongoing customer relationships utilizing our CRM tools
- Consolidate and analyze raw data to prepare statistical reports for management review
- Develop collaborative, positive working relationships with staff at our stores to achieve seamless sales service for customers
- Work in collaboration with Marketing team to post product’s images, information and any essential data on our online shopping channels
- Participate in online sales channels development and e-Commerce workflow establishment.
Yêu cầu ứng viên
- 3 - 4 years of experience in customer service or related industries, preferably in fashion
- Have understanding and preferably some E-commerce experience
- Must be a sales-oriented person with good communication skills
- Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
- Demonstrate initiative with the ability to work independently, autonomously as well as multi-task and detail oriented in a fast paced environment
- Outstanding written and verbal communication skills, great phone etiquette and elevated speech
- English and computer proficiency (Microsoft Word, Excel, Outlook…), have ability to learn new applications quickly
- Experienced in managing and operating e-store and day to day online retail operations is a plus
- Photographic knowledge is a benefit
- Be able to develop great relations with co-workers
- Proactive, innovative and self-motivated
- Have understanding and preferably some E-commerce experience
- Must be a sales-oriented person with good communication skills
- Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
- Demonstrate initiative with the ability to work independently, autonomously as well as multi-task and detail oriented in a fast paced environment
- Outstanding written and verbal communication skills, great phone etiquette and elevated speech
- English and computer proficiency (Microsoft Word, Excel, Outlook…), have ability to learn new applications quickly
- Experienced in managing and operating e-store and day to day online retail operations is a plus
- Photographic knowledge is a benefit
- Be able to develop great relations with co-workers
- Proactive, innovative and self-motivated
Quyền lợi được hưởng
- Attractive salary and bonus
- Social & healthcare insurance as Vietnamese Labor Law
- Professional and dynamic working environment
- Social & healthcare insurance as Vietnamese Labor Law
- Professional and dynamic working environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
CÔNG TY TNHH BATA VIỆT NAM
Unit 2 – 5th Floor, Crescent Plaza, No.105 Ton Dat Tien Street, Tan Phu Ward, District 7, HCMC
Người liên hệ: HR Department
Unit 2 – 5th Floor, Crescent Plaza, No.105 Ton Dat Tien Street, Tan Phu Ward, District 7, HCMC
Người liên hệ: HR Department
The “Bata” brand holds a unique place in the hearts of Vietnamese. Bata Viet Nam was established with the objective of bringing the much loved brand closer to its loyal consumers with designs aligned with the latest international trends but customized to Vietnamese tastes. In this quest for surprising our ...Chi tiết
The “Bata” brand holds a unique place in the hearts of Vietnamese. Bata Viet Nam was established with the objective of bringing the much loved brand closer to its loyal consumers with designs aligned with the latest international trends but customized to Vietnamese tastes. In this quest for surprising our consumers with exciting products and a great shopping experience we need an ever-growing team full of passion and rightly aligned with the core Bata values. Every individual can bring their purpose to life through their work. The work culture in Bata is one that supports learning in an entrepreneurial spirit, under the mentorship of inspiring leaders and supportive peers. Being a part of this team you will be able to channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you. For more current job opening, kindly access: http://bata.com.vn/category/careers/ Bata Vietnam Limited is a subsidiary of the Bata Shoe Organization (BSO). Since its founding in 1894, Bata has been at the forefront of innovation; not only in the production and design of new styles, but in the creation of business models that permit a quick response to the ever-changing wants and needs of our customers. As a result, Bata enjoys a long history as a leading manufacturer and retailer of quality footwear, and proudly serves some one million customers each day. With more than 30,000 employees, 5,000 international retail stores, and a presence in over 70 countries, Bata is positioned to deliver an unparalleled combination of selection, quality, and service to customers around the globe. Ẩn chi tiết
Bạn đang xem tin việc làm Customer Service For Retail And Ecommerce trong ngành được tuyển dụng tại bởi CÔNG TY TNHH BATA VIỆT NAM. CÔNG TY TNHH BATA VIỆT NAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Service For Retail And Ecommerce cách đây lúc 20/02/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
CÔNG TY TNHH BATA VIỆT NAM
Địa chỉ: Unit 2 – 5th Floor, Crescent Plaza, No.105 Ton Dat Tien Street, Tan Phu Ward, District 7, HCMC
Quy mô: 10-24 nhân viên
Việc làm tương tự
Customer Service For Retail And Ecommerce
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ