Customer Service Executive - Ngành Logistics/forwarding

• Focus on the key Customer Service Drivers: Easy to Business with; Timely Delivery of Documents; Pro-Active Notification; Exception Management; Efficient claim handling.
• Booking with vendors/ shippers
• Planning with vendors/ shippers (Vendor coordination)
• Query Resolution with shippers/Customers/Key Account Managers, timely resolution and response to customers
• Responsible for cross sell/up sell, customer retention.
• Follow up on the Outstanding bookings & query resolution
• Prepares contracts and charge structures in line with the Damco Policy
• Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on: Service delivery wins + Service failures
• Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
• Comply to specific customer SOP and monitor respective KPIs
• Execute reports assigned by Assistant Manager/Manager

- Fresher or 1 -3 years experience in a large Operations / Customer service teams in the Logistics sector is a plus
- Excellent communication skills and the ability to communicate confidently
- Passion to drive closures & high level customer service orientation
- Well organized when working under pressure
- Team player – Works together with others in the business unit to achieve results, fosters teamworkGood understanding of operational processes.
- Excellent customer service skills/experiences.
- Result-oriented self-starter with initiative and strong drive.
- Good interpersonal and communication skills.
- People management skills and/or experiences.
- Positive and proactive attitude.
- Good command of both oral and written English

- Attractive Salary
- 24/7 Insuarance
- Annual leave

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