Customer Service Executive

• Manage accounts in terms of order processing, order follow up, pricing integrity, on- time deliveries, complete order fulfillment.

• To response and ensure the customer enquiries and requests are addressed in a timely manner

• To coordinate with sales team, product development team, planning teams and other internal teams, suppliers to ensure the product quality and customers’ requirements are met.

• To handle customer complaints according to the Company procedures and service standard.

• To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information

• To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team

• To assist and back up other team members and provide supports and report to Manager

• Other tasks assigned by Manager

REQUIREMENTS

• Bachelor’s degree.

• At least 1 year experience at relevant positions (experience in label printing is preferred).

• Strong written, verbal skills in English (addition of Chinese skills is an advantage)

• Good computing skill.

• Customer oriented and excellent customer service skills.

• Good organizational skill.

• Opportunity for your long-term career development and advancement. 13th month salary and extra bonus (depends on the business situation)

• Annual company trip

• Annual leaves to be increased 1 extra day per 3 years

• Annual salary review

• Social insurance, health insurance and unemployment insurance

• Salary: negotiation