Customer Service Executive

• Prepare quotations and process purchase orders from customers
• Handle and assist walk in customers or phone enquiries
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with Sales Team and Shipping Team on customers’ orders
• Allocate emails and supervise junior staff to ensure accuracy in credit note/debit note/write off forms
• Propose improvement to work flow to ensure smooth daily operation
• Handle customer registration process in system
• Ad-hoc duties assigned by supervisor

• Minimum Diploma holder
• 2-5 years of Customer Service (Call Center) experience
• Able to commute on their own to the office (Tien Son Industrial Zone, Bac Ninh Province)
• Experience candidates who are less than a Diploma holder but have good history of career progression may be considered
• Service-oriented mindset and good customer service skills
• Fast worker, able to multi-task and handled workload in a high volume and fast pace environment
• Pleasant and well-trained in telephone etiquette
• Meticulous and organized
• Proficient in MS Office
• Work on Saturday on rotation basis
• Basic communication skill in English

- Fix bonus: 13th & 14th salary
- Company cars
- Lunch

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