Customer Service Executive

As the Customer Service Executive, you are a part of Sale & Marketing Department, reporting directly to Customer Service Manager. Your role is to deliver the best service to all customers, proving O-IBJC Vietnam’s products as preferred choice and best value packaging supplier.

Key accountability:
• Customer Service Management
- Arrange delivery schedule with customers to ensure the timing and quantity, meeting the customers’ requirements;
- Liaise with other departments (Supply Chain, Finance, Production and Quality) for any issues relating to customers’ delivery;
- Answering all customers’ inquiries relating to deliveries, stock levels, sample request, purchase and return order;
- Provide supporting document for the finance department in the recovery of debts;
- Process all customers’ PO/Contract into the Exact System;

• Report Management
- Maintain updated customer profiles to reflect current business processes and keep the salesperson informed of any anomalies;
- Be responsible for Daily/Monthly/Yearly sales report to ensure the accuracy and up to date;

Sales Support
- Handle inquiries for small orders for common products in coordination with the Sales Category Managers, Customer Sales Manager and the approval from Sales & Marketing Manager;

Others
• Other tasks decided by the Customer Service Manager

• Strong Customer orientation and ability to adapt/respond to different types of character;
• Proven experience in customer support (in manufacturing company is an advantage)
• Knowledge and hand on experience in import/ export processes is a plus;
• Good command of English (writing and verbal);
• Communication and interpersonal skills, ability to build positive relationships with customer and cross – functions;
• Organizational skills, attention to details and patience;
• Proficiency in Excel, Word, numeracy skills, etc.

- Yearly performance bonus
- Phone allowance
- Traveling opportunities in other offices worldwide

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