Customer Service Executive
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 159 lượt xem
Ngày cập nhật: 31/07/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng
Mô tả công việc
REPORTS TO: Manager, Customer Service
PURPOSE OF POSITION:
• To monitor day to day all accounts sites and locations effectively and accurately
• Proactively in getting plan from customers and plan for repairing
• To solve and handle the customer issues
• To support CS, Operations, Sales, and KA on data management and administration
• To achieve business targets as set down by Manager, Customer Service
PRINCIPAL ACTIVITIES:
• Work with Sales and Operation Team to resolve all customer issue
• All customer's transactions recording and complete by end of each month
• Handle customer complaints and claims professionally and properly. Keeping accurate records of discussions or correspondence with customers.
• Working with other CS, Operations, KA and Sales Team members on matters pertaining to pooling activities
• Ensure delivery services to meet customer demand by booking process
• Providing daily and monthly reports to customers or internal team when required
• Participate and support other departments when required on customer related matters
• Other assignment from Manager, Customer Service and Manager, Operations
PURPOSE OF POSITION:
• To monitor day to day all accounts sites and locations effectively and accurately
• Proactively in getting plan from customers and plan for repairing
• To solve and handle the customer issues
• To support CS, Operations, Sales, and KA on data management and administration
• To achieve business targets as set down by Manager, Customer Service
PRINCIPAL ACTIVITIES:
• Work with Sales and Operation Team to resolve all customer issue
• All customer's transactions recording and complete by end of each month
• Handle customer complaints and claims professionally and properly. Keeping accurate records of discussions or correspondence with customers.
• Working with other CS, Operations, KA and Sales Team members on matters pertaining to pooling activities
• Ensure delivery services to meet customer demand by booking process
• Providing daily and monthly reports to customers or internal team when required
• Participate and support other departments when required on customer related matters
• Other assignment from Manager, Customer Service and Manager, Operations
Yêu cầu ứng viên
• Male or Female
• At least 3 years of working in a Customer Service role and complaint handling function
• Bachelor's Degree or equivalent (preferably strategic planning background)
• Good problem solving and negotiation skills
• High patience and tolerance in handling difficult situations and customers
• Good team player
• Good interpersonal and communication skills with services minded and positive attitude
• Good computer knowledge, especially in MS Office applications
• Understand business process related to customers
• Understand internal process around transactions processing
• Teamwork
• At least 3 years of working in a Customer Service role and complaint handling function
• Bachelor's Degree or equivalent (preferably strategic planning background)
• Good problem solving and negotiation skills
• High patience and tolerance in handling difficult situations and customers
• Good team player
• Good interpersonal and communication skills with services minded and positive attitude
• Good computer knowledge, especially in MS Office applications
• Understand business process related to customers
• Understand internal process around transactions processing
• Teamwork
Quyền lợi được hưởng
- Lương tháng 13
- Bảo hiểm bắt buộc theo quy định và bảo hiểm chăm sóc sức khỏe
- Chế độ nghỉ phép hàng năm - 15 ngày/1 năm
- Bảo hiểm bắt buộc theo quy định và bảo hiểm chăm sóc sức khỏe
- Chế độ nghỉ phép hàng năm - 15 ngày/1 năm
Cách thức ứng tuyển
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Giới thiệu về công ty
CÔNG TY TNHH LOSCAM VIỆT NAM
Phòng 603B, Lầu 6, Tòa nhà Centre Point, 106 Nguyễn Văn Trỗi, Phường 8, Quận Phú Nhuận, TPHCM
Phòng 603B, Lầu 6, Tòa nhà Centre Point, 106 Nguyễn Văn Trỗi, Phường 8, Quận Phú Nhuận, TPHCM
Loscam is one of the largest pallet and packaging equipment pooling organizations in Asia Pacific, providing Returnable Package Handling ( RPH) solutions for use in supply chains. Loscam operates in 12 countries throughout South East Asia, Australia & New Zealand, and Greater China. The business was established in the 1940s ...Chi tiết
Loscam is one of the largest pallet and packaging equipment pooling organizations in Asia Pacific, providing Returnable Package Handling ( RPH) solutions for use in supply chains. Loscam operates in 12 countries throughout South East Asia, Australia & New Zealand, and Greater China. The business was established in the 1940s in Australia and the mid 1990s in Asia. Loscam introduced and has continuously developed pallet and other equipment pooling process over the past 20 years in South East Asia, being the leading pooling solutions service provider in the region. http://www.loscam.com/ Ẩn chi tiết
Bạn đang xem tin việc làm Customer Service Executive trong ngành được tuyển dụng tại bởi CÔNG TY TNHH LOSCAM VIỆT NAM. CÔNG TY TNHH LOSCAM VIỆT NAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Service Executive cách đây lúc 30/08/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
CÔNG TY TNHH LOSCAM VIỆT NAM
Địa chỉ: Phòng 603B, Lầu 6, Tòa nhà Centre Point, 106 Nguyễn Văn Trỗi, Phường 8, Quận Phú Nhuận, TPHCM
Quy mô: 25-99 nhân viên
Việc làm tương tự
Customer Service Executive
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ