Customer Service Executive

• Receive the inquiries, requests, complaints from customers by phone, online chat, email or in-person; accurately and timely respond to them.
• Coordinate with and follow up with the relevant departments to answer customers' inquiries as well as resolve the customers' requests, complaints… within the time frame specified by the company and/or as committed to customers.
• Execute the Customer satisfaction survey by phone, online chat, email or in-person when appropriate and the periodically survey in writing in order to get customers’ experience on BW products and service.
• Build and maintain deep relationships with relevant stakeholders: Customers, Authorities, Association, Suppliers, Industry Representatives, departments… to smoothen the Customer service process.
• Comply with customer service procedures and company regulations.
• Learning about BW’s products and services and keep up to date with changes, if any.
• Participate in seminar, conference, exhibition…or any training opportunities related to his/her job when assigned.
• Other tasks assigned by his/her supervisor

• Min. 02 years experience in Customer service, Facility management, Construction, Engineering…. .
• Strong Customer Service Mind
• Good at making a report
• Chinese is must
• Having experience in Facility management is an advantage

- Salary will be commensurate with qualifications and experience
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional, dynamic working environment

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