Customer Service Executive

• Build a comprehensive goods and services provider system for customers in Boustead Industrial Park (one stop service), including but not limited to services such as logistics, labor, accounting - taxation, legislation, security, hygiene, etc., to increase the competitiveness in terms of services and utilities in the Boustead Industrial Park;
• Receive customer requests and complaints, coordinate contractors and service providers, and work with the Developer to handle requests and complaints in accordance with procedures and standards;
• Check and ask customers to comply with the rules of the Boustead Industrial Park, the customer handbook and related guidance;
• Make periodic visits to customers. Accept customer feedback to improve the service;
• Establish plans and criteria for the measurement of customer satisfaction annually and carry out the plan. Find out and investigate causes of negative feedback from customers, and propose improvement solutions;
• Manage information and keep documentation of customers, including but not limited to lease agreements, operating licenses, representatives, occupations, numbers of employees, etc;
• Coordinate with the Operation Executive in receiving new customers and handing over the factory;
• Coordinate with the Accounting Department in contacting customers about debt recovery.
• Assist Operation Executive in managing vendors and service providers.
• Draft documents, notices sent to customers.
• Enter customer data on software.
• Make monthly/ extraordinary reports on customer care activities;

• Years of experience: At least 03 years of experience in customer care in industrial parks, factories, buildings ...;
• Strong verbal & written communication skills in Vietnamese and English;
• Customer-first attitude and ability to multi-task, prioritize, and manage time effectively;
• Education: College/University degree;

GENERAL INFORMATIONS:
• Position level: Staff;
• Working time: 08 hour/day, 5.5 day/week;
• Salary: Negotiate during interview;
• Workplace: Nhon Trach Dong Nai

- Salary and bonus in accordance with the company
- Insurance policy in accordance with the company
- Paid leave policy in accordance with the company

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