Customer Service Executive (English & Japanese Speaking)

• Handle order processing in accounts
• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
• Provide responsive order management support including order entry, or expediting and shipment information to customers.
• Handle customer complaint
• Investigates and evaluate, resolves customer complaints professionally and tactfully.
• Initiate and implement initiatives which improve customer service and responsiveness.
• Coordinate with others department
• Partner with Inside Sales to assist in achieving sales goals.
• Champion customer needs and follow up on customer inquiries.
• Proactively communicate supply chain issues and provide alternatives.
• Coordinate with Logistics and Operations on capacity planning and scheduling.
• Communicate, implement and interpret customer service policies and procedures.

• Academic background: Bachelor’s degree
• have 1 -2 years experience Customer Service, Purchasing or related experience
• Strong written, verbal and telephone communication skills in Vietnamese & English,
• Japanese N3 level
• Strong presentation experience and skills.
• Understanding of applicable computer systems, such as Microsoft Office and function specific software.

- 13 month Salary + quarterly incentive
- Health care insurance, PVI insurance
- Company provide Shuttle Bus

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