CUSTOMER SERVICE EXECUTIVE (E-BOOKING SERVICE)

Scope of Work:  

Responsible for customer cases related to the issuing of airline tickets (GDS). The Ticketing Team supports customers when changing information as permitted under the terms of their ticket purchases and interfaces with airlines as needed to serve the customer.

Responsibility:

• Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problems.
• Issue tickets to customers via the booking system.
• Escalate support cases as per the company’s criteria.
• Achieve daily performance targets defined by the supervisor
• Ensure all cases are solved within the required timeframe following the company’s SOPs

Working time:

• 8AM - 5:PM & 9AM - 6PM (Monday to Saturday)

• Good at English both written and spoken
• At least 6-month experiences in Customer Service or Call Center or Booking air ticket
• Knowledge in the aviation industry which is familiar with policy for the domestic market: Vietjet, Bamboo, Vietnam Airlines, ….is a plus
• A strong understanding of customer service principles
• Experience with GDS ticketing systems is a plus
• Able to adapt in dynamic company culture and fast-paced working environment

• Salary: 10.000.000 - 13.000.000 VND
• Bonus, reward on achieving non-revenue KPI (up to 2 million/month)
• Extensive coaching and training
• Annual health checkup
• Social insurance, annual leave, recompense (holidays, Tet, 13-month salary)
• Performance appraisals every year
• All devices for work (laptop, phone) is sponsored