Customer Service Executive - ( E-booking Service)

Scope of Work:  

Responsible for customer cases related to the issuing of airline tickets (GDS). The Ticketing Team supports customers when changing information as permitted under the terms of their ticket purchases and interfaces with airlines as needed to serve the customer.

Responsibility:

• Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problems.
• Issue tickets to customers via the booking system.
• Escalate support cases as per the company’s criteria.
• Manage airline health and CAPTCHA viewer.
• Achieve daily performance targets defined by the supervisor
• Ensure all cases are solved within required timeframe following the company’s SOPs

• Minimum 6-month experience in the travel industry or customer support 
• Fluent in English both written and spoken.
• Understanding of customer service principles  
• Experience with GDS ticketing systems is a plus
• Willing to work on the weekend, national holidays, overtime if needed
• Willing to work under shifting mode ( Night shift including)
• Able to adapt in dynamic company culture and fast-paced working environment
• Able to work under pressure and in a large team
• Always bring a positive attitude within colleagues and towards customers 

• 13th-month salary and project bonus
• Attractive Salary and Benefits
• Extensive coaching and training
• Performance appraisals every year
• Annual health checkup
• Compliance fully to Vietnam labor code
• Company trip, team-building events