Customer Service Executive - Contractor 8 Months - Hai Phong City
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 125 lượt xem
Ngày cập nhật: 07/02/2020
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Thực tập sinh
Ngành nghề: Xuất nhập khẩu, Vận tải/Kho vận
Mô tả công việc
**Working Location: ACB Building, 15A Hoang Dieu St, Hong Bang Dis, Hai Phong City
- Own all Ocean Operations & Customer Service activities under file management for the customers under purview.
- Key Activities:
o All File management activities post booking,
o Documentation
o System Updates
o Operational finance
o Proactive communication with customer service in case of exceptions.
o Support customer service in customer query resolution and exception handling
Manage Shipping Instruction, FCR/HBL/Bill issuance
o Co-ordinate with Customer Service and send FCR/HBL to Shipper
o Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
o Inform Counter that FCR/HBL is ready for issuance
- System update and Documentation
o Ensure Kewill is updated properly in timely manner
o Monitor AMS/ACI/ISF/ENS quality and timeliness
o Receive Shipping Document, validate and dispatch document in due course (if any)
o Monitor vendor performance related to documentation
- Operational Finance
o Request FACT team to create invoice and dispatch the same to Customer/ Customer Service, resolve invoice queries
o Request FACT to create PO and follow-up payment to supplier, resolve supplier Invoice queries & report incorrect invoices to Customer Service
o Manage overdue invoices and escalate to CS whenever applicable
o Update ICB and follow-up payment
- Other Key Responsibility
o Troubleshoot and resolve operational issues / escalations
o Monitor corrections required and data quality in invoice
o Support customer service in customer query resolution and exception handling
- Own all Ocean Operations & Customer Service activities under file management for the customers under purview.
- Key Activities:
o All File management activities post booking,
o Documentation
o System Updates
o Operational finance
o Proactive communication with customer service in case of exceptions.
o Support customer service in customer query resolution and exception handling
Manage Shipping Instruction, FCR/HBL/Bill issuance
o Co-ordinate with Customer Service and send FCR/HBL to Shipper
o Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
o Inform Counter that FCR/HBL is ready for issuance
- System update and Documentation
o Ensure Kewill is updated properly in timely manner
o Monitor AMS/ACI/ISF/ENS quality and timeliness
o Receive Shipping Document, validate and dispatch document in due course (if any)
o Monitor vendor performance related to documentation
- Operational Finance
o Request FACT team to create invoice and dispatch the same to Customer/ Customer Service, resolve invoice queries
o Request FACT to create PO and follow-up payment to supplier, resolve supplier Invoice queries & report incorrect invoices to Customer Service
o Manage overdue invoices and escalate to CS whenever applicable
o Update ICB and follow-up payment
- Other Key Responsibility
o Troubleshoot and resolve operational issues / escalations
o Monitor corrections required and data quality in invoice
o Support customer service in customer query resolution and exception handling
Yêu cầu ứng viên
o BA in related field preferably
o 6 months of working experience preferably in ocean freight industry.
o Good command of spoken and written English.
o Good communication skills and the ability to communicate confidently
o Customer-minded attitude is required
o Good skill of computer
o 6 months of working experience preferably in ocean freight industry.
o Good command of spoken and written English.
o Good communication skills and the ability to communicate confidently
o Customer-minded attitude is required
o Good skill of computer
Quyền lợi được hưởng
- Premium Healthcare 24/7
- Annual Leave + Training Program + International working environment
- Attractive Salary
- Annual Leave + Training Program + International working environment
- Attractive Salary
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

DAMCO FREIGHT FORWARDING
Zen Plaza Building, 54-56 Nguyen Trai Street, District 1, Ho Chi Minh City
Người liên hệ: HR Department
Zen Plaza Building, 54-56 Nguyen Trai Street, District 1, Ho Chi Minh City
Người liên hệ: HR Department
Damco Freight Forwarding is one of the world’s leading providers of freight forwarding services. For more than 100 years, we have been providing our customers with services that helps them manage their cargo and that supports the way they want to do business. Global presence with a local touch We ...Chi tiết
Damco Freight Forwarding is one of the world’s leading providers of freight forwarding services. For more than 100 years, we have been providing our customers with services that helps them manage their cargo and that supports the way they want to do business. Global presence with a local touch We manage and serve a diverse range of industries and provide around the world through our in-house forwarding team or with our agency partners. We offer multi-carrier air, ocean and project logistic services and tap into our decades of experience to make the customer experience a seamless one. Damco is at the forefront of offering competitive and reliable freight forwarding solutions. We fuse our global network with our depth of expertise in Ocean and Air freight forwarding to ensure our customers’ cargo gets delivered as planned. We are experts in the field of complex, rapidly changing markets such as Fashion, Retail, Chemical, FMCG and Technology. With a presence in over 40 countries, employing more than 2,000 people worldwide, we combine global reach with depth of local understanding. In 2017 Damco reached a turnover of 2.7 billion US dollars, managed 664 thousand TEUs (twenty-foot equivalent units) of ocean freight and 206 thousand tons of air freight. The world is your stage Being a truly global company with 2,000+ employees in 40+ countries worldwide, we offer the scale and global scope it takes for you to achieve your ambitious career goals. Being part of a highly diversified group with substantial activities in the shipping, energy, logistics, offshore and retail industries, means that we can offer career paths, both for generalists and for specialists in a wide array of fields. When you join Damco, you’ll find that the world is your workplace. You’ll work in a culturally diverse, performance stimulating environment. Working at Damco brings a unique blend of being part of a rich heritage and an exuberant, youthful, fast-paced logistics company. Our heritage and values We take pride in being part of the Maersk Group with over 100 years of history. At Damco, we have built our core values from the Maersk Group. Living our values means competing in the market place in an ethical way to ensure our name is synonymous with being a credible and valuable business partner. Through our values Constant Care and Humbleness we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring and challenging place to work. Next to our values, our brand attributes are essential in every business operation we do. In particular driven by our attribute of Energised People, we look for people with can-do attitudes and willingness to go that extra mile to find the best and most efficient solution. Diversity - our biggest strength As a performance-oriented company, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, sexual orientation or religious belief. Diversity is our great strength and our continued goal. We are convinced that more diverse teams are better engaged and outperform others. Ẩn chi tiết
Bạn đang xem tin việc làm Customer Service Executive - Contractor 8 Months - Hai Phong City trong ngành được tuyển dụng tại bởi DAMCO FREIGHT FORWARDING. DAMCO FREIGHT FORWARDING đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Service Executive - Contractor 8 Months - Hai Phong City cách đây lúc 01/04/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
DAMCO FREIGHT FORWARDING
Địa chỉ: Zen Plaza Building, 54-56 Nguyen Trai Street, District 1, Ho Chi Minh City
Quy mô: 100-499 nhân viên