Customer Service Executive (Chuyên Viên Chăm Sóc Khách Hàng )

Manage accounts in terms of order processing, order follow up, pricing integrity, on- time deliveries, complete order fulfillment.

To response and ensure the customer enquiries and requests are addressed in a timely manner

To coordinate with sales team, product development team, planning teams and other internal teams, suppliers to ensure the product quality and customers’ requirements are met.

To handle customer complaints according to the Company procedures and service standard.

To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information

To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team

To assist and back up other team members and provide supports and report to Manager

Other tasks assigned by Manager

Bachelor’s degree.

At least 1 year experience at relevant positions (experience in label printing is preferred).

Strong written, verbal skills in English (addition of Chinese skills is an advantage)

Good computing skill.

Customer oriented and excellent customer service skills.

Good organizational skill

Opportunity for your long-term career development and advancement. 13th month salary and extra bonus (depends on the business situation)

Annual company trip

Annual leaves to be increased 1 extra day per 3 years

Annual salary review

Social insurance, health insurance and unemployment insurance

Salary: negotiation