Customer Service Executive (Airlines/tourism)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 107 lượt xem
Ngày cập nhật: 20/11/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Hàng không, Khách sạn/Nhà hàng
Mô tả công việc
Hai Au Aviation is looking for one great team player, hard working and dedicated individual to join our team as the Customer Service Executive.
POSITION PURPOSE
The purpose of this position is to create the forefront of HAA’s customer service. He or she is one of the first to greet guests as they arrive, and provide guests with above-and-beyond service to ensure their experience with HAA will be worth remembering. The position ensures that guests are happy from the moment they arrive at destination until they leave and come back home. Working location is at Ha Long Bay, Quang Ninh.
RESPONSIBILITIES
1/ Customer Service
• In charge of all passengers details per flight per date (especially VIP guests) for proper welcoming and customer service
• Responsible for Meet-and-greet and welcome notes to all guests as they arrive at HAA lounge
• Escort guests to HAA seaplane with general briefing
• In charge of taking guests photos before or after flight to send post-trip
• Greet guests when they travel back from flight with Goodbye notes
• Manage guests satisfaction, feedback, reviews with the level of world-class Customer Service
• Manage guests photos by flight to send to guests post-trip
• In charge of daily, weekly report of customer satisfaction, reviews and feedback to Management team
• Handle customer complaints with diplomacy and refer to management whenever necessary
2/ Promotion, Upsell and cross sell
• Promote HAA and other properties of TMG, especially ECC and LAZ in Halong Bay
• Upsell or cross sell whenever possible for any TMG products/services that might match guests’ travel needs
3/ Co-operations
• To co-operate with other departments/ teams to facilitate & achieve the best result possible of his/ her own working mission.
4/ Others
• To undertake any other activities if and when required doing so.
WHAT WE OFFER
• A competitive salary package with performance pay and annual bonus
• Health Care and Personal Accident Insurance 24/24
• 16 days annual leave, 10 days sick leave
• Working Hours: Monday to Friday 8:30am to 5:30pm
• Training courses with great career development opportunities
• Social club with monthly in/out of office activities
• Annual staff party and company-wide team building days
POSITION PURPOSE
The purpose of this position is to create the forefront of HAA’s customer service. He or she is one of the first to greet guests as they arrive, and provide guests with above-and-beyond service to ensure their experience with HAA will be worth remembering. The position ensures that guests are happy from the moment they arrive at destination until they leave and come back home. Working location is at Ha Long Bay, Quang Ninh.
RESPONSIBILITIES
1/ Customer Service
• In charge of all passengers details per flight per date (especially VIP guests) for proper welcoming and customer service
• Responsible for Meet-and-greet and welcome notes to all guests as they arrive at HAA lounge
• Escort guests to HAA seaplane with general briefing
• In charge of taking guests photos before or after flight to send post-trip
• Greet guests when they travel back from flight with Goodbye notes
• Manage guests satisfaction, feedback, reviews with the level of world-class Customer Service
• Manage guests photos by flight to send to guests post-trip
• In charge of daily, weekly report of customer satisfaction, reviews and feedback to Management team
• Handle customer complaints with diplomacy and refer to management whenever necessary
2/ Promotion, Upsell and cross sell
• Promote HAA and other properties of TMG, especially ECC and LAZ in Halong Bay
• Upsell or cross sell whenever possible for any TMG products/services that might match guests’ travel needs
3/ Co-operations
• To co-operate with other departments/ teams to facilitate & achieve the best result possible of his/ her own working mission.
4/ Others
• To undertake any other activities if and when required doing so.
WHAT WE OFFER
• A competitive salary package with performance pay and annual bonus
• Health Care and Personal Accident Insurance 24/24
• 16 days annual leave, 10 days sick leave
• Working Hours: Monday to Friday 8:30am to 5:30pm
• Training courses with great career development opportunities
• Social club with monthly in/out of office activities
• Annual staff party and company-wide team building days
Yêu cầu ứng viên
QUALIFICATION AND EXPERIENCE
• University/College graduate.
• Understanding and experiences in travel industry
• At least one year of working as a Customer service or Guest relation position in hospitality or travel industry
• Fluent in English is a must
• Microsoft office, computer skills
OTHER SKILLS REQUIREMENTS AND ATTRIBUTES
• Excellent communication and service skills
• Quick learner and takes initiative
• Excellent interpersonal skills across a variety of cultures
• High standards of customer service, high attention to details
• Able to work under pressure and juggle multiple tasks
• Flexible and able to work with uncertainties and changing priorities
• Able to problem solve and make decisions consulting others as required
• Able to work independently and with a team
ATTITUDE
• Motivation/ Creative/ Proactive
• Passion for travel with passion on Hai Au Aviation, TMG style
• Willingness to travel on business trips when required
• Due to the nature of the travel industry, able to attend to urgent customer requests outside of working hours
• University/College graduate.
• Understanding and experiences in travel industry
• At least one year of working as a Customer service or Guest relation position in hospitality or travel industry
• Fluent in English is a must
• Microsoft office, computer skills
OTHER SKILLS REQUIREMENTS AND ATTRIBUTES
• Excellent communication and service skills
• Quick learner and takes initiative
• Excellent interpersonal skills across a variety of cultures
• High standards of customer service, high attention to details
• Able to work under pressure and juggle multiple tasks
• Flexible and able to work with uncertainties and changing priorities
• Able to problem solve and make decisions consulting others as required
• Able to work independently and with a team
ATTITUDE
• Motivation/ Creative/ Proactive
• Passion for travel with passion on Hai Au Aviation, TMG style
• Willingness to travel on business trips when required
• Due to the nature of the travel industry, able to attend to urgent customer requests outside of working hours
Quyền lợi được hưởng
- A competitive salary package with monthly incentive rewards and annual bonus
- Health Care and Personal Accident Insurance 24/24
- Annual staff party, summer vacation and company-wide team building days
- Health Care and Personal Accident Insurance 24/24
- Annual staff party, summer vacation and company-wide team building days
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
HAI AU AVIATION
Level 9, VietBank Tower, 70-72 Ba Trieu Street, Hang Bai, Hoan Kiem, Hanoi
Người liên hệ: HR Department
Level 9, VietBank Tower, 70-72 Ba Trieu Street, Hang Bai, Hoan Kiem, Hanoi
Người liên hệ: HR Department
Established in 2011, Hai Au Aviation is a member of the Thien Minh Group - a leading travel and hospitality group in Southeast Asia. Hai Au Aviation is proud to be the pioneer in commercial seaplane service in Vietnam, bringing a fresh and unique travel and sightseeing experience to Vietnam’s ...Chi tiết
Established in 2011, Hai Au Aviation is a member of the Thien Minh Group - a leading travel and hospitality group in Southeast Asia. Hai Au Aviation is proud to be the pioneer in commercial seaplane service in Vietnam, bringing a fresh and unique travel and sightseeing experience to Vietnam’s most beautiful destinations. With the first commercial flight from Noi Bai International Airport to Halong bay launched on September 2014, Hai Au Aviation has been offering daily schedule flights to the UNESCO World Heritage site Halong bay as well as sightseeing flights around the bay. In addition, Hai Au Aviation offers charter flights to selected destinations in Vietnam, providing a private and high-end experience customers. As the pioneer in seaplanes and general aviation in Vietnam, Hai Au Aviation has served over 30,000 customers from 47 countries, and operated over 2,500 flights with over 300,000km bringing breath-taking sightseeing experiences across Vietnam’s most beautiful landscapes, including Halong, Trang An, Dong Hoi, Da Nang,... With the focus on outstanding service level, Hai Au Aviation takes pride in being consistently rated 5-star on TripAdvisor – The world’s largest travel review site. Our seaplane service is highly praised by not only passengers but also renowned Newspapers such as Forbes, The New York Times, The Guardian, The Telegraph, Petite Futé and TripReporter as “The best way to visit Halong”, “A new way to travel”. HAA official website: http://www.seaplanes.vn/ Ẩn chi tiết
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HAI AU AVIATION
Địa chỉ: Level 9, VietBank Tower, 70-72 Ba Trieu Street, Hang Bai, Hoan Kiem, Hanoi
Quy mô: 25-99 nhân viên
Việc làm tương tự
Customer Service Executive (Airlines/tourism)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ