Customer Service Executive/ Admin

* POSITION OVERVIEW:
- To represent the company by providing after sales services to all customers
- To support Customer Service Manager/ Assistant Customer Service Manager by administrating the information/ report to all related department

* RESPONSIBILITIES:
1. After sales service:
- Receive and reply requests, inquiries, complaints from purchasers (from phone calls, emails, or directly).
- Update information on CRM for related departments to work on : Project update (monthly), Birthday Congratulation, Holiday wishing, etc...
- Resale - Receive Unit Assignment request (resell after/ before SPA if required), consult the procedure, liaise with Admin, Accountant, Legal to get the process done and return re-sale documents (after checked and signed) to Purchaser/Agents
- Bank mortgage - Working with the related departments Admin, Accountant, Legal to provide document to apply for bank mortgage to purchaser if required.
- Inform purchaser to collect related documents for pink book submission and handover pink book to Purchaser.
- Liaise with Finance and Banker to summit Bank Guarantee (BG)'s supportive documents and handover BG to Purchaser.

2. Collection:
- Send payment/reminder/warning/termination notice and receipts to purchasers by emails and phone calls.
- Liaise with Sale to push for payment collection.
- Collect all payment extension request, interest waiving request and update to Management to seek approval and feedback to purchaser.
- Follow up payment and report aging cases (if any).
- Send handover notice and follow up payment with Accountant.

3. Sales support:
- Support Sale in house and Agents to get Sale Documents (Quotation/Deposit Agreement/Sale and Purchase Agreement) signed.
- Contact and handover signed Deposit Agreement/Sale and Purchase Agreement to Purchaser/Sale/Agent.
- Keep track daily/monthly DA/SPA signing status and update to Management.

4. Sales event:
- Welcome guests if required.

* Education Graduated University/ College
* Communication skills, Good interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other partners
* PC skills Good at Excel, PowerPoint, Word
* Experience At least 1-year experience in related field
* Language
- Proficient English (both speaking and writing), Vietnamese
- Preferable: Chinese (Cantonese and Mandarin)
* Key characteristics
- Hard-working attitude
- Driven, competence, flexibility and a willingness to learn;
- Good organizational and time management skills with the ability to multi-task;
- Literacy, for writing reports and presentations;
- Good teamwork, analytical and problem-solving skills;
- Business-related awareness and a good knowledge of current affairs.

- 13th month salary & Perfomance Bonus
- Healthcare Insurance + Lunch & Parking allowance
- 12 days for Annual leave & 5 days for Sick leave

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