Customer Service Executive ( Admin Hỗ Trợ Phòng Thẩm Định - Ưu Tiên Nữ )
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 131 lượt xem
Ngày cập nhật: 03/10/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng
Mô tả công việc
The key purpose is to handle customer service issues in Customer Service Center (CSC), helping the CSC to fulfill its tasks in underwriting. The role is responsible for supporting Relationship Officers in interviews, preparing necessary documents, following up approved cases and other admin works in the CSC.
* Key Accountabilities
1. Receptionist
− To welcome guests coming to branch, guiding them to the right underwriters.
− To handle incoming calls.
− Enthusiastically support customers.
2. Underwriting support
− Promptly and effectively make customer appointments based on Interview
Scheduling for Relationship Officer, fully guide customers what need to be
prepared for a productive interview.
− Updating Scheduling Portal
− Guide customer about forelosure procedure.
− Ensuring the proper files flow with highest accuracy
3. Administration & Reporting
− Consolidating daily activity report for branch timely and with accuracy.
− Handling and recording customer complaint.
− Timely pack and send regularly all original hardcopy (loan documents) to Ops.
− Manage contract paper including making orders (including annexes) (after
checking with BM) and collect wrong series and update all customers in logbook.
− Training for Admin to become CSE backup
− Keep contact with suppliers, make payment for them every month;Office
administration & other assigned tasks
* Key Accountabilities
1. Receptionist
− To welcome guests coming to branch, guiding them to the right underwriters.
− To handle incoming calls.
− Enthusiastically support customers.
2. Underwriting support
− Promptly and effectively make customer appointments based on Interview
Scheduling for Relationship Officer, fully guide customers what need to be
prepared for a productive interview.
− Updating Scheduling Portal
− Guide customer about forelosure procedure.
− Ensuring the proper files flow with highest accuracy
3. Administration & Reporting
− Consolidating daily activity report for branch timely and with accuracy.
− Handling and recording customer complaint.
− Timely pack and send regularly all original hardcopy (loan documents) to Ops.
− Manage contract paper including making orders (including annexes) (after
checking with BM) and collect wrong series and update all customers in logbook.
− Training for Admin to become CSE backup
− Keep contact with suppliers, make payment for them every month;Office
administration & other assigned tasks
Yêu cầu ứng viên
Job Specification / Possible Profile
(Please specify minimum qualifications of the person who can work for the position effectively)
1. Education Background : College/University Graduated
2. Minimum Experience : At least 3 years of experience in related positions
3. Minimum Qualifications (Knowledge , Skill, Abilities)
− Basic knowledge : Office Administration knowledge is required
− Competencies : Interpersonal, teamwork, customer service
Computer skill : Computer skills (MS Word, Excel, Power Point)
Languages capability : Good command of spoken and written English and Vietnamese
4. Other (if any ) :
− Positive mind and attitude; able to learn.
− Practical working experience in customer service oriented business
− Well organized and hard working
5. Working Condition and physical environment: Good
This job description is reviewed on annually basis and subject to change upon business requirement.
(Please specify minimum qualifications of the person who can work for the position effectively)
1. Education Background : College/University Graduated
2. Minimum Experience : At least 3 years of experience in related positions
3. Minimum Qualifications (Knowledge , Skill, Abilities)
− Basic knowledge : Office Administration knowledge is required
− Competencies : Interpersonal, teamwork, customer service
Computer skill : Computer skills (MS Word, Excel, Power Point)
Languages capability : Good command of spoken and written English and Vietnamese
4. Other (if any ) :
− Positive mind and attitude; able to learn.
− Practical working experience in customer service oriented business
− Well organized and hard working
5. Working Condition and physical environment: Good
This job description is reviewed on annually basis and subject to change upon business requirement.
Quyền lợi được hưởng
- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
PRUDENTIAL VIETNAM FINANCE COMPANY
Floor 23, Sai Gon Plaza, Ton Duc Thang Street, Ben Nghe Ward, District 1, HCM City
Người liên hệ: HR Department
Floor 23, Sai Gon Plaza, Ton Duc Thang Street, Ben Nghe Ward, District 1, HCM City
Người liên hệ: HR Department
Prudential Finance, a member of Prudential Plc. (Britain) was the first fully foreign owned consumer finance company, officially operating in Vietnam in October 2007. Prudential Finance provides the suitable financial solutions to meet customers’ financial needs, fulfilling their dreams and enhancing their life. In years of operations and development, Prudential ...Chi tiết
Prudential Finance, a member of Prudential Plc. (Britain) was the first fully foreign owned consumer finance company, officially operating in Vietnam in October 2007. Prudential Finance provides the suitable financial solutions to meet customers’ financial needs, fulfilling their dreams and enhancing their life. In years of operations and development, Prudential Finance has gradually been improving the quality of products and services as well as expanding the business to approach and satisfy customers effectively. Currently, Prudential Finance has built up an extensive distribution network, including Head office, 1 Branch, 4 Transaction offices and the single largest Call center with advanced technology and several Service Introduction Points. Providing the best products and services, Prudential Finance is honored to achieve the precious recognition from nearly 170,000 customers and tie up with more than 100 prestigious partners to provide convenient and flexible financial solutions to their employees (as of 31 March, 2013). With the implementation of effective business strategies, strong support from the Prudential Group and the dedication as well as the commitment of all staffs and sales representatives, Prudential Finance will remain the leading position in consumer finance industry in Vietnam market and keep providing the best consumer finance products and services to millions of Vietnamese customers. We are currently looking for an experienced Field Verifying Supervisor, South of Vietnam based in HCMC: Ẩn chi tiết
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PRUDENTIAL VIETNAM FINANCE COMPANY
Địa chỉ: Floor 23, Sai Gon Plaza, Ton Duc Thang Street, Ben Nghe Ward, District 1, HCM City
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Customer Service Executive ( Admin Hỗ Trợ Phòng Thẩm Định - Ưu Tiên Nữ )
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ