Customer Service Executive (Admin Hỗ Trợ Phòng Thẩm Định)

1. Receptionist
− To welcome guests coming to branch, guiding them to the right underwriters.
− To handle incoming calls.
− Enthusiastically support customers.
2. Underwriting support
− Promptly and effectively make customer appointments based on Interview Scheduling for Relationship Officer, fully guide customers what need to be prepared for a productive interview.
− Updating Scheduling Portal
− Guide customer about forelosure procedure.
− Ensuring the proper files flow with highest accuracy
3. Administration & Reporting
− Consolidating daily activity report for branch timely and with accuracy.
− Handling and recording customer complaint.
− Timely pack and send regullarly all original hardcopy (loan documents) to Ops.
− Manage contract paper including making orders (including annexes) (after checking with BM) and collect wrong series and update all customers in logbook.
− Training for Admin to become CSE backup
− Keep contact with suppliers, make payment for them every month; Office administration & other assigned tasks

1. Education Background: College/University Graduated
2. Minimum Experience : At least 3 years of experience in related positions
3. Minimum Qualifications (Knowledge , Skill, Abilities)
− Basic knowledge: Office Administration knowledge is required
− Competencies : Interpersonal, teamwork, customer service
+ Computer skill : Computer skills (MS Word, Excel, Power Point)
+ Languages capability : Good command of spoken and written English and Vietnamese

4. Other (if any ):
− Positive mind and attitude; able to learn.
− Practical working experience in customer service oriented business
− Well organized and hard working
5. Working Condition and physical environment: Good

- In accordance to Company's Policy

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp