Customer Service Excutive
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 95 lượt xem
Ngày cập nhật: 26/02/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng, IT phần mềm
Mô tả công việc
• Respond promptly to customer inquiries by email, live chat
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Records details of customer interactions, satisfactions and complaints
• Prepare and distribute customer activity reports
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service process
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Records details of customer interactions, satisfactions and complaints
• Prepare and distribute customer activity reports
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service process
Yêu cầu ứng viên
Requirements
• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to read and write in English
• Knowledge of administrative procedures
Key Competencies
• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Attention to detail and accuracy
• Data collection and ordering
• Stress tolerance
Working time
Mon-Fri: 9:00 – 18:00
Benefits
• Working with young and dynamic people in an international-standard and professional environment
• Great chances to learn new skills and gain valuable experience
• Receive competitive salary, salary raise annual
• Creative working space
• Flexibility in working space &time
• Fixed bonus: 13th-month salary & other bonus based on performance
• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to read and write in English
• Knowledge of administrative procedures
Key Competencies
• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Attention to detail and accuracy
• Data collection and ordering
• Stress tolerance
Working time
Mon-Fri: 9:00 – 18:00
Benefits
• Working with young and dynamic people in an international-standard and professional environment
• Great chances to learn new skills and gain valuable experience
• Receive competitive salary, salary raise annual
• Creative working space
• Flexibility in working space &time
• Fixed bonus: 13th-month salary & other bonus based on performance
Quyền lợi được hưởng
- 13-month bonus program, additional performance based bonus
- Great chances to learn new skills and gain valuable experience
- Working with young and dynamic people in an international-standard and professional environment
- Great chances to learn new skills and gain valuable experience
- Working with young and dynamic people in an international-standard and professional environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
FIREAPPS
22nd Floor - Flemington Tower, 182 Le Dai Hanh Str., Ward 15, Dist 11., Ho Chi Minh City
Người liên hệ: Recruitment Team
22nd Floor - Flemington Tower, 182 Le Dai Hanh Str., Ward 15, Dist 11., Ho Chi Minh City
Người liên hệ: Recruitment Team
FIREAPPS TECHNOLOGY JSC. FireApps Technology is a tech company from Vietnam that specializes in Web-apps solutions. We're currently growing fast as a Web Application Provider. Check out our global projects: https://fireapps.io/shopify-apps. Not just another Internet company, we're a family of young souls united by talents, passions and trust, with the ...Chi tiết
FIREAPPS TECHNOLOGY JSC. FireApps Technology is a tech company from Vietnam that specializes in Web-apps solutions. We're currently growing fast as a Web Application Provider. Check out our global projects: https://fireapps.io/shopify-apps. Not just another Internet company, we're a family of young souls united by talents, passions and trust, with the hunger to provide stunning products and services in our fields. And yes. We're expanding our family and aiming for more fields as well. Join us? Our Facebook Page: https://www.facebook.com/FireApps Address: 22nd Floor – Flemington Tower, 182 Le Dai Hanh Str, Ward 15, Dist. 11, Ho Chi Minh City. BECAUSE WE WERE JUST LIKE YOU With more than 6 years working in the online selling business, we know exactly what store owners need and we want to share that to help you out. IT’S ABOUT USER We always want to improve to make sure every dollar you pay is well worth it. - EFFECTIVE: High efficiency to make sure you get what you pay for - RELIABLE: Less bug, more enhancement with just-in-time support - ULTRA FAST: Get more work done, no more wasting time setting things up - STYLISH: Easy to use and user-friendly interface apps design Our philosophy "SAVE MORE TIME" & "MAKE MORE MONEY", to help you who are running an online shop having an easier start into this e-commerce business. Our target is not how many countries we can reach, it’s how many satisfied customers in each countries we can get. WE’RE SO PROUD THAT WE WANT TO SHOW 19,000+ monthly active users with more than 17,000 happy customers in over 41+ countries Ẩn chi tiết
Bạn đang xem tin việc làm Customer Service Excutive trong ngành Hành chính/Văn phòng được tuyển dụng tại Hồ Chí Minh bởi FIREAPPS. FIREAPPS đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Service Excutive cách đây lúc 28/03/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
FIREAPPS
Địa chỉ: 22nd Floor - Flemington Tower, 182 Le Dai Hanh Str., Ward 15, Dist 11., Ho Chi Minh City
Quy mô: 100-499 nhân viên
Việc làm tương tự
Customer Service Excutive
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ