Customer Service / Documentation Representative (Operations / Cargo Planning Staff)

• In liaise with related personnel / departments, manage customers’ export shipments from end to end.
• Meet customers agreed performance metrics in the least cost manners.
• Evaluate, investigate and trouble shoot service issues in order to improve service delivery standards and minimize cost impacts.
• Supervise and monitor rollout of account and process implementation/opportunities and provide feedbacks of its effectiveness.
• Execute process improvements in order to enhance productivity, efficiency and overall compliance of customers’ requirements.
• Assist in customer engagement meetings to promote APLL products and services.
• Conduct periodic meetings with vendors to ensure customers’ requirements are understood and complied
• Continuously intensify relationship in order to maintain and protect customer
• Other assigned task from Supervisor / Manager.

• Fresh-graduate to 2 working years in related industry
• Can use Excel, Word
• Can communicate in English
• Problem Solving Skills
• Client-oriented, responsible, careful, detail & result-oriented
• Ability to work under pressure,over time

- Meals Allowance, 13th salary, Yearly Bonus-Salary Review, Wellness Program; Free coffee/tea/pantry
- Extra Insurance for employee & dependents, 16 AL days, Engagement activities during a year
- Varied kinds of training, from functional technical - soft skills; Career Development Program

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