Customer Service Documentation Counter

a. Counter (main tasks):

Receive shipping documents from factories, check against the customers’ document requirements in the APLL system and/or LP to ensure correct documents are timely submitted by factories.
Collect FCR from CSR and release it to factories after payment with APLL is settled and confirmed by finance.
b. Documentation Management (additional tasks):

Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile to comply with customers’ and vendors’ requirements.
Ensure vendors’ documents are delivered to customers in a timely, accurate and complete manner.
Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Supervisors when there is a potential cost impact.
Continuously intensify the relationship in order to maintain and protect customers.
Continuously identify service gaps, make recommendations and implement solutions to enhance greater customer satisfaction. Ensure customers’ reports are timely and accurate.

College or university degree in the related field
Fresh graduate or 1 Year Experience in forwarding, logistics, import & export company is a plus
Be a responsible, careful, detail & work high under pressure
Be Flexible for working independently and in a group.
Able to use English both in writing & speaking

- Meals Allowance, 13th salary, Yearly Bonus-Salary Review, Wellness Program; Free coffee/tea/pantry
- Extra Insurance for employee & dependents, 16 AL days, Engagement activities during a year
- Varied kinds of training, from functional technical - soft skills; Career Development Program

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp