Customer Service Assistant

To assist the immediate superior to achieve total customer satisfaction and enhance customer loyalty.

JOB RESPONSIBILITIES:

1. To assist superior in following areas:
(a) To assist and coordinate in departmental tasks and assignments.
(b) To implement and progress in customer service related activities to achieve desired results.
(c) To assist in conducting feasibility studies on recommended customer service projects prior to implementation.
(d) To co-ordinate to run the nation-wide customer service section. Make monthly report as assigned.

2. To be part of the team in contributing and promoting high teamwork within the department.

3. To understand Elken Marketing Plan, Policy & Procedures, Distributors’ Code Of Conduct, Business Manual and information in Elken Sales Kit to facilitate following areas:
(a) General Inquiries
(b) Problem Solving
(c) The scope of the tasks covers products, bonus, marketing and campaign, etc.

4. To help in fostering harmonious, healthy and good distributor-staff relationship through friendly and timely service.

5. To liaise with other departments and to resolve problems related to inter-departmental communication and make suggestions on improvements to superior.

6. Any other duties as assigned by immediate superior.

Qualification
A graduate in any discipline

Experience
Minimum of 2 years of working experience in related filed, preferably in MLM industry

Skills & Knowledge
• Possess excellent communication skills
• Possess team building skills
• Possess good working knowledge of computer (MS Office) and internet
• Fluent in English

Behavioral Traits – State the type of personality required to fit the job
• Patient
• Good interpersonal skills
• Proactive
• Positive thinking
• Able to work under pressure
• Customer oriented

- In accordance with company policy
- Premium Healthcare Plan

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp