Customer Service Assistant
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 267 lượt xem
Ngày cập nhật: 12/10/2019
Thông Tin Tuyển Dụng
Mô tả công việc
A. Job Description
1.Support Training Plans for short-time for new brand staff and long-term
2. Support on-site training for LDS staffs about service skills and management (Korean culture, welcome customer)
3. Receive and collect complaints from customers via direct, phones, emails, social media and reporting instantly for solving.
4. Classify complaints/reflection, cooperate with other Dept in achieving information, solving complaints for customers. Collect feedback of customers after solving complaints
5. Find out service problem, attitude issues when LDS Staff/ tenant staffs interacting with customers.
6. Daily check duties: hygiene, displayed products, LDS staffs and brand staffs performance, MVG, Service lounge, Information, POP, MD and re-guide brand how to improve.
7. Support events, promotions
*** WORKING CONDITIONS:
- 08 working hours/day, 5 days/week, 02 days off in roster.
- Strong compliance with labor regulations for Employees.
- Successful candidates will work in an ideal working environment with attractive salary and opportunities to get training courses in Vietnam or abroad.
- Other benefit as company policies (Free lunch/dinner, gifts, 13th salary, summer holiday vacation, Team Building Annual Salary Raise and chances to have career development opportunities…).
B. Responsibility
Ensure all customer's complaints are reported truthfully and solved completely.
Ensure all urgent requests if any from customers are supported timely.
1.Support Training Plans for short-time for new brand staff and long-term
2. Support on-site training for LDS staffs about service skills and management (Korean culture, welcome customer)
3. Receive and collect complaints from customers via direct, phones, emails, social media and reporting instantly for solving.
4. Classify complaints/reflection, cooperate with other Dept in achieving information, solving complaints for customers. Collect feedback of customers after solving complaints
5. Find out service problem, attitude issues when LDS Staff/ tenant staffs interacting with customers.
6. Daily check duties: hygiene, displayed products, LDS staffs and brand staffs performance, MVG, Service lounge, Information, POP, MD and re-guide brand how to improve.
7. Support events, promotions
*** WORKING CONDITIONS:
- 08 working hours/day, 5 days/week, 02 days off in roster.
- Strong compliance with labor regulations for Employees.
- Successful candidates will work in an ideal working environment with attractive salary and opportunities to get training courses in Vietnam or abroad.
- Other benefit as company policies (Free lunch/dinner, gifts, 13th salary, summer holiday vacation, Team Building Annual Salary Raise and chances to have career development opportunities…).
B. Responsibility
Ensure all customer's complaints are reported truthfully and solved completely.
Ensure all urgent requests if any from customers are supported timely.
Yêu cầu ứng viên
Professional competence (A.S.K)
Attittude (A)
• Enthusiastic
• Patient
• Active
Skill (S)
• Communication
• Problem solving
• Reporting
• Negotiation
▪ Presentation
Knowledge (K)
• Bachelor degree
• Retail Services
• Business culture
Management & Leadership competence (1,2,3,4,5)
• Define vision and strategic thinking (2)
• Decision making (2)
• Change adaptability & development (2)
Attittude (A)
• Enthusiastic
• Patient
• Active
Skill (S)
• Communication
• Problem solving
• Reporting
• Negotiation
▪ Presentation
Knowledge (K)
• Bachelor degree
• Retail Services
• Business culture
Management & Leadership competence (1,2,3,4,5)
• Define vision and strategic thinking (2)
• Decision making (2)
• Change adaptability & development (2)
Quyền lợi được hưởng
- Attractive and competitive salary
- Helpful training activities and program
- Professional working environment and wide career path
- Helpful training activities and program
- Professional working environment and wide career path
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
LOTTE SHOPPING PLAZA VIET NAM
1st floor to 6th floor, Lotte Center Hanoi Building, 54 Lieu Giai, Cong Vi ward, Ba Dinh District, Hanoi City, Viet Nam.
Người liên hệ: HR Department
1st floor to 6th floor, Lotte Center Hanoi Building, 54 Lieu Giai, Cong Vi ward, Ba Dinh District, Hanoi City, Viet Nam.
Người liên hệ: HR Department
LOTTE SHOPPING PLAZA VIETNAM LOTTE, established in 1948, is one of the biggest Global groups of Korea. Starting from Confectionery manufacture, LOTTE has grown up with total revenue of $84 billion (2013) from diverse business fields: Retail; Construction & Chemical; Service Capital & Tourism; F&B; and Culture Research. Along with ...Chi tiết
LOTTE SHOPPING PLAZA VIETNAM LOTTE, established in 1948, is one of the biggest Global groups of Korea. Starting from Confectionery manufacture, LOTTE has grown up with total revenue of $84 billion (2013) from diverse business fields: Retail; Construction & Chemical; Service Capital & Tourism; F&B; and Culture Research. Along with Korean business, LOTTE has been bringing prosperity to 9 countries over the world including Japan, China, Russia, and Indonesia. LOTTE SHOPPING, as the most active member of LOTTE Group, takes the lead of Korean Retail market with 44% market share and becomes No. 1 Retail Vendor in Asia, the world’s 3rd biggest Department Store by Forbes 2013. We are coming to Vietnam with ambition of providing Vietnamese customers with total new concept of shopping, a new experience and differentiating satisfaction of enjoying life. Our first project in Hanoi is located at Lotte Center Hanoi, the luxurious sixty- five - storey building at the center of Hanoi. LOTTE DEPARTMENT STORE will brings beloved customers various products of most famous international and domestic brands, outstanding services and never – before shopping amenities. For the purpose of expanding the scale of business, Lotte Shopping Plaza Vietnam is now seeking for qualified candidates as below: Ẩn chi tiết
Bạn đang xem tin việc làm Customer Service Assistant trong ngành được tuyển dụng tại bởi LOTTE SHOPPING PLAZA VIET NAM. LOTTE SHOPPING PLAZA VIET NAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Service Assistant cách đây lúc 10/11/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
Tìm thêm việc làm
LOTTE SHOPPING PLAZA VIET NAM
Địa chỉ: 1st floor to 6th floor, Lotte Center Hanoi Building, 54 Lieu Giai, Cong Vi ward, Ba Dinh District, Hanoi City, Viet Nam.
Quy mô: 100-499 nhân viên
Việc làm tương tự
Customer Service Assistant
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ