Customer Service and Document Executive ( English or Chinese Speaking)
Mức lương: 12-15 triệu
Đã hết hạn nộp hồ sơ - 139 lượt xem
Ngày cập nhật: 04/10/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Xuất nhập khẩu, Vận tải/Kho vận, Hàng hải
Mô tả công việc
I. PURPOSE OF ROLE:
As a Customer Service Executive, you are responsible to ensure the high-quality service of freight management provided to company's client.
II. KEY AREA OF RESPONSIBILITY:
- Check rate with Airlines/Shipping Lines, Co-loader, Oversea Agents to quote to clients the best solutions of integrated logistics service (Air-Sea Freight, Road transportations, Customs Clearance,….)
- Check and update schedules of carriers, airlines, co-loaders as required to clients/sales; and send the booking upon request of sales/client
- Support and solve all requirements of customer (pick up and drop off containers, free time, closing time, SI cut off, customs clearance, goods insurance ....)
- Follow up, check, and update status of shipment and delivery; coordinate with client and internal department to solve the arising problem (if any)
- Make all documents (billing, filling AMS/ACI/AFR, manifest, arrival noted, pre-alert …. ) to finish the import-export process
- Data entry via internal system
- Ensure the prompt update/response on the status of cargo/shipment and relevant informations to both internal and external client timely and accurately;Collaterate with relevant parties to solve problems arising
- Collaterate with relevant parties to solve problems arising
- Follow up, and check shipment cost and accuracy of debit note/payment request issued to client and carriers timely
- Do weekly, monthly, yearly report to Supervisor/Head of department
- Ensure compliance with regulatory and policies of company
- Other taks assigned from time to time according to company’s strategy
As a Customer Service Executive, you are responsible to ensure the high-quality service of freight management provided to company's client.
II. KEY AREA OF RESPONSIBILITY:
- Check rate with Airlines/Shipping Lines, Co-loader, Oversea Agents to quote to clients the best solutions of integrated logistics service (Air-Sea Freight, Road transportations, Customs Clearance,….)
- Check and update schedules of carriers, airlines, co-loaders as required to clients/sales; and send the booking upon request of sales/client
- Support and solve all requirements of customer (pick up and drop off containers, free time, closing time, SI cut off, customs clearance, goods insurance ....)
- Follow up, check, and update status of shipment and delivery; coordinate with client and internal department to solve the arising problem (if any)
- Make all documents (billing, filling AMS/ACI/AFR, manifest, arrival noted, pre-alert …. ) to finish the import-export process
- Data entry via internal system
- Ensure the prompt update/response on the status of cargo/shipment and relevant informations to both internal and external client timely and accurately;Collaterate with relevant parties to solve problems arising
- Collaterate with relevant parties to solve problems arising
- Follow up, and check shipment cost and accuracy of debit note/payment request issued to client and carriers timely
- Do weekly, monthly, yearly report to Supervisor/Head of department
- Ensure compliance with regulatory and policies of company
- Other taks assigned from time to time according to company’s strategy
Yêu cầu ứng viên
- At least two year as the similar experience in freight forwarding company/trading
- Hands-on experienc
- Knowledge of Incoterm 2010
- Knowledge of Import - Export Process
- Understanding of products of integrated logistics service or business model of freight forwarding or market insight of route North American, Japan, Great China Area.
- Ability to file AMS/ACI/AFR is advantage
- Ability to use Microsoft Office (Advance Excell Skills)
- Pricing skill and customer service skill
- Team-work spirit and can-do attitive
- Innovative
- Hands-on experienc
- Knowledge of Incoterm 2010
- Knowledge of Import - Export Process
- Understanding of products of integrated logistics service or business model of freight forwarding or market insight of route North American, Japan, Great China Area.
- Ability to file AMS/ACI/AFR is advantage
- Ability to use Microsoft Office (Advance Excell Skills)
- Pricing skill and customer service skill
- Team-work spirit and can-do attitive
- Innovative
Quyền lợi được hưởng
- 13th salary , Year-End Bonus, Monthly/Quarterly KPI Bonus
- Heal Care Insurance
- In-house training
- Heal Care Insurance
- In-house training
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
SUPER CARGO SERVICE GROUP
3G Phổ Quang, P. 02, Q. Tân Bình, TP.HCM
Người liên hệ: HR Department
3G Phổ Quang, P. 02, Q. Tân Bình, TP.HCM
Người liên hệ: HR Department
COMPANY'S PROFILE Super Cargo Service is a group of companies - with experienced employees through seven (07) local offices in Hochiminh City, Ha noi, Hai PHong, Ha Tinh, Dung Quoc, Da Nang, Hue - offering its customers a holistics suite of services that organizations run their operations better. We believe ...Chi tiết
COMPANY'S PROFILE Super Cargo Service is a group of companies - with experienced employees through seven (07) local offices in Hochiminh City, Ha noi, Hai PHong, Ha Tinh, Dung Quoc, Da Nang, Hue - offering its customers a holistics suite of services that organizations run their operations better. We believe that great logistics require more than connections and resources. A team of problem solvers and a commitment to always align with our client's business goals and objectives is what drives mutual success. We provide integrated logistics services in which we own the facilities/prestige agents serve for the following service: - Freight Management - Overweight/Oversize Project - Break Bulk - Road Transportation (in-land, cross-border in Indochina) VISION: Leading logistics provider in vietnam MISSION: - Commit to customers' satisfaction with value added solutions - Build and sustain a meaningful & developing working environment - Secure a healthy and wealthy investment - Leverage a community responsibility spirit CORE VALUE: - Respect - Honesty - Wholeheartedness - Excellence Ẩn chi tiết
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SUPER CARGO SERVICE GROUP
Địa chỉ: 3G Phổ Quang, P. 02, Q. Tân Bình, TP.HCM
Quy mô: 100-499 nhân viên
Việc làm tương tự
Customer Service and Document Executive ( English or Chinese Speaking)
Mức lương: 12-15 triệu | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ