Customer Service & Operation Manager

- Set up standard procedure of new customer
- Provide quotation and custom service to VIP customer
- Handle project shipment from door to door
- Co-operate well with partners/ co-workers (customs, forwarders, carriers, trucking companies…) to provide good service to customer & also avoid any trouble
- Effectively solve customers’ complaints (if any)
- Consulting to customer the proceed shipment, im- export document ( air, ocean)
- Arrange daily working for docs staff (making B/L, D/O, and other shipping documents)
- Handle daily working related to operation and documentation
- Solving all the matters/problems related to operation jobs
- Report to Manager/ Director for any irregularity
- Experience about Customs clearance and trucking arrangement will be a plus
- More detail information will be discussed in the interview
- Receive & prepare set of Customs Declarations documents (HS code)
- Accurate and timely entry processing through local Customs
- Prepare for customs clearance formality, Liquidation
- Update clearance status in a timely manner to customers
- Co-ordinate with local trucking company for pickup/delivery
- Adherence to procedures and productivity standards and ensure smooth flow of files
- Studying/updating local Customs regulation
- Take up additional tasks as required of Company

- Having knowledge of Foreign Trade
- At least 2 years of working experience in freight forwarding /Shipping Operations/ Customer services
- Handle project shipments from door to door
- Co-operate well with partners/ co-workers (customs, forwarders, carriers, trucking companies…) to provide good service to customer & also avoid any trouble
- Effectively solve customers’ complaints (if any)
- Consulting to customer the proceed shipment, im-export document ( air, ocean)
- Arrange daily working for docs staff (making B/L, D/O, and other shipping documents)
- Handle daily working related to operation and documentation
- Solving all the matters/problems related to operation jobs
- Report to Manager/ Director for any irregularity
- Experience about Customs clearance and trucking arrangement will be a plus
- More detail information will be discussed in the interview
- Receive & prepare set of Customs Declarations documents (HS code)
- Accurate and timely entry processing through local Customs
- Prepare for customs clearance formality, Liquidation
- Update clearance status in a timely manner to customers
- Co-ordinate with local trucking company for pickup/delivery
- Adherence to procedures and productivity standards and ensure smooth flow of files
- Studying/updating local Customs regulation
- Take up additional tasks as required of Company
- Long term oriented

- Company Policies

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