Customer Service & Online Coordinator
Mức lương: 15-20 triệu
Đã hết hạn nộp hồ sơ - 372 lượt xem
Ngày cập nhật: 03/10/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Kinh doanh/Bán hàng, Biên/Phiên dịch
Mô tả công việc
To form part of our team of experts in Ho Chi Minh city, we are looking for someone who is energetic, eager to or experienced in handling online orders across every channel.
- Position : Customer Service & Online Coordinator
- Working place: Level 2, Broadway D, 152 Nguyen Luong Bang, District 7, Ho Chi Minh
- Working time : 6h00 Am – 3h00 Pm, Monday – Friday
This role is responsible for TPF Group Customer Support & Online store requirements, handling & managing enquiries from customers in Australia & other locations:
1. Handle online order of customer
- Receive online order from customer; contact and maintain relationships by communicating with customer via email, skype, phone, live chat;
- Assist customers with new orders, order follow ups, payment related issues or invoicing requirements following TPF Group policy;
- Handle order, update and solve all customer’s requirements within required time frames;
- Provide smooth and efficient customer services, including complaints handling, claim adjustment for customer satisfaction;
2. Online store Operations: Website, promotion campaigns and stock management
- Plan, conduct and manage promotions / campaigns to attract customer and increase sale;
- Assist, coordinate with production, purchasing team to ensure stock for shop;
- Manage and update websites: product, price, product description, stock and promotion campaign…
- Input data in internal system (as need be);
- Other tasks assigned by team leader or manager to accomplish the role of an Online Coordinator;
- Position : Customer Service & Online Coordinator
- Working place: Level 2, Broadway D, 152 Nguyen Luong Bang, District 7, Ho Chi Minh
- Working time : 6h00 Am – 3h00 Pm, Monday – Friday
This role is responsible for TPF Group Customer Support & Online store requirements, handling & managing enquiries from customers in Australia & other locations:
1. Handle online order of customer
- Receive online order from customer; contact and maintain relationships by communicating with customer via email, skype, phone, live chat;
- Assist customers with new orders, order follow ups, payment related issues or invoicing requirements following TPF Group policy;
- Handle order, update and solve all customer’s requirements within required time frames;
- Provide smooth and efficient customer services, including complaints handling, claim adjustment for customer satisfaction;
2. Online store Operations: Website, promotion campaigns and stock management
- Plan, conduct and manage promotions / campaigns to attract customer and increase sale;
- Assist, coordinate with production, purchasing team to ensure stock for shop;
- Manage and update websites: product, price, product description, stock and promotion campaign…
- Input data in internal system (as need be);
- Other tasks assigned by team leader or manager to accomplish the role of an Online Coordinator;
Yêu cầu ứng viên
Skill and Experience
- Be a great communicator in English: verbally and in writing;
- Have great customer service mindset;
- Be an enthusiastic multi-tasker who can maintain a cool and professional approach even in stressful situations;
- Be a strong team player with a ‘can-do’ attitude and good time management skills;
- Have more than one-year experience in customer service or online shop management or store management or sale coordinator;
Preferential criteria:
- Have a high level of English: live or study abroad, study international program or English speciality;
- Be a great communicator in English: verbally and in writing;
- Have great customer service mindset;
- Be an enthusiastic multi-tasker who can maintain a cool and professional approach even in stressful situations;
- Be a strong team player with a ‘can-do’ attitude and good time management skills;
- Have more than one-year experience in customer service or online shop management or store management or sale coordinator;
Preferential criteria:
- Have a high level of English: live or study abroad, study international program or English speciality;
Quyền lợi được hưởng
- Unlimited sick leave
- Good working facilities
- Lunch and coffee at work
- Good working facilities
- Lunch and coffee at work
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
TPF
Level 2, Broadway D, 152 Nguyen Luong Bang, Tan Phu Ward, District 7, HCMC
Người liên hệ: Ms. Linh
Level 2, Broadway D, 152 Nguyen Luong Bang, Tan Phu Ward, District 7, HCMC
Người liên hệ: Ms. Linh
TPF GROUP is an international business recognized for innovation, brand management, merchandise concept development, manufacturing and technology solutions. - TPF Website: http://www.tpf.com.au/ - TPF Toys website: http://tpftoys.com/ We comprise three individual, dynamic businesses: • TPF Think: An Integrated Marketing Communications Agency with omnichannel expertise and capabilities; • TPF Sports: A ...Chi tiết
TPF GROUP is an international business recognized for innovation, brand management, merchandise concept development, manufacturing and technology solutions. - TPF Website: http://www.tpf.com.au/ - TPF Toys website: http://tpftoys.com/ We comprise three individual, dynamic businesses: • TPF Think: An Integrated Marketing Communications Agency with omnichannel expertise and capabilities; • TPF Sports: A specialised services provider to top tier sporting clubs and organisations; • TPF Toys: A multi-category toy company developing, manufacturing and marketing Innovative products for the Global marketplace; Built on a foundation of almost three decades of experience, TPF Group has helped some of the world’s most influential brands to achieve their marketing goals Ẩn chi tiết
Bạn đang xem tin việc làm Customer Service & Online Coordinator trong ngành được tuyển dụng tại bởi TPF. TPF đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Service & Online Coordinator cách đây lúc 31/03/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
TPF
Địa chỉ: Level 2, Broadway D, 152 Nguyen Luong Bang, Tan Phu Ward, District 7, HCMC
Quy mô: 25-99 nhân viên
Việc làm tương tự
Customer Service & Online Coordinator
Mức lương: 15-20 triệu | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ