Customer Service Air Freight Export

Direct Line Reporting: BU Airfreight Manager

Purpose of the position
• Manage the booking from customers and Carriers.
• Company applications update

Key Tasks
• To follow up on customer shipment advices and feedback to customer and overseas stations and make respective shipment arrangement (pickup, booking with airlines etc.).
• Work out quotations for existing customers and providing obtained market information to sales.
• To check and verify documents and update Track & Trace system.
• To carry out approved proposed improvement and changes on procedures and systems made by supervisors.
• To work within SOP’s and quotation from M&S and overseas offices.
• To inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors standards and services.
• To feedback pre-claim details and status to customers.
• To handle incident management and handles customers inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues.
• To Update IHT for incident shipment
• To verify and post incoming invoices
• To handle job costing / control shipping run by obtaining loading confirmation from airlines and/or contractors
• To handles customers statistics and reports.
• To Closing file in Shipping Run (SAP)
• To take up additional tasks as assigned

Decision Making Authority
• In line with scope of tasks and in agreement with management

Function / Market & Industry Knowledge / Business Acumen / Process working
• Min. 2 years experience in logistics/ forwarding industry; Knowledge of local and overseas custom and regulations; Basic geography knowledge; Good written and spoken English and Vietnamese; Good PC skills. Good communication skills.

Skills & Competencies
• Management skills: Good customer management and problem solving skills.
• Personality traits: Proactive, resourceful, responsible, independent and assertive. A good team player.

Educational background / Work experience
• BA Foreign Trade. In same or similar position in freight forwarding industry.

Language skills
• Fluent in English and Vietnamese.

Computer Literacy
• Fluent in Microsoft office applications.

- Competitive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional, dynamic working environment

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