Customer Service Agent
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 102 lượt xem
Ngày cập nhật: 18/04/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng, Nhân sự
Mô tả công việc
• Help manage our customer service division for phone related inbound and outbound customer support in our rapidly growing E-Commerce division
• Determine and set appropriate KPI’s and Metrics for your team. Work with the team to meet and exceed their quotas.
• Manage everyday customer escalations and take pro-active measures to meet service level requirements and resolve service requests
• Mentor, train and develop existing and new staff through coaching, the provision of constructive feedback, counselling, and recognition.
• Show your people skills including all HR-related concerns, as well as staff development. Managing the floor, adherence to schedule, ownership and problem resolution, call monitoring, coaching and agent feedback
• Facilitate performance plans, performance reviews and developmental plans for team members
• Assist supervisors and co-team leads with inquiries and other operational tasks
• Ensure efficient and effective meetings to provide communication to team members
• Help the management team drive growth and overall results for the department
• Determine and set appropriate KPI’s and Metrics for your team. Work with the team to meet and exceed their quotas.
• Manage everyday customer escalations and take pro-active measures to meet service level requirements and resolve service requests
• Mentor, train and develop existing and new staff through coaching, the provision of constructive feedback, counselling, and recognition.
• Show your people skills including all HR-related concerns, as well as staff development. Managing the floor, adherence to schedule, ownership and problem resolution, call monitoring, coaching and agent feedback
• Facilitate performance plans, performance reviews and developmental plans for team members
• Assist supervisors and co-team leads with inquiries and other operational tasks
• Ensure efficient and effective meetings to provide communication to team members
• Help the management team drive growth and overall results for the department
Yêu cầu ứng viên
• Minimum of 2 years of team lead and/or management experience
• Excellent verbal and written communication skills
• Excellent problem solving and analytical skills
• The ability to motivate and inspire team members and lead by example every day
• Reliable judgment and decision making
• The ability to actively listen and communicate with our customers and employees
• Be able to multi-task and provide explanations in simple terms
• Undertake project work as required and directed
• Flexibility to shifting schedules
• 2 languages or more are a strong asset (we cover lots of languages!)
Strong Current offers a competitive salary package, hospitalization benefits, incentives, a relaxed work environment, and opportunities for growth and travel abroad. Successful candidates can start immediately.
• Excellent verbal and written communication skills
• Excellent problem solving and analytical skills
• The ability to motivate and inspire team members and lead by example every day
• Reliable judgment and decision making
• The ability to actively listen and communicate with our customers and employees
• Be able to multi-task and provide explanations in simple terms
• Undertake project work as required and directed
• Flexibility to shifting schedules
• 2 languages or more are a strong asset (we cover lots of languages!)
Strong Current offers a competitive salary package, hospitalization benefits, incentives, a relaxed work environment, and opportunities for growth and travel abroad. Successful candidates can start immediately.
Quyền lợi được hưởng
- Salary is highly competitive at international levels and based on qualification
- All-expense paid global travel and associated perks.
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- All-expense paid global travel and associated perks.
- Social insurance, health insurance, unemployment insurance according to Labor Laws
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
DFO GLOBAL PERFORMANCE COMMERCE
Add 1: District 1 | Floor 21, Saigon Centre Tower 2, 67 Le Loi & Add 2: District 12| Floor 4, Building 9, Quang Trung Software City
Người liên hệ: HR Department
Add 1: District 1 | Floor 21, Saigon Centre Tower 2, 67 Le Loi & Add 2: District 12| Floor 4, Building 9, Quang Trung Software City
Người liên hệ: HR Department
About DFO Global Performance Marketing DFO Global Performance Commerce is a rapidly expanding digital marketing company that is responsible for some of the most successful and innovative media and ecommerce campaigns to be launched on the Internet. We are expert marketers who can complete the impossible when it comes to ...Chi tiết
About DFO Global Performance Marketing DFO Global Performance Commerce is a rapidly expanding digital marketing company that is responsible for some of the most successful and innovative media and ecommerce campaigns to be launched on the Internet. We are expert marketers who can complete the impossible when it comes to high volume global digital sales. We’ve doubled our growth in the past year, and are looking to go even further with amazing people like yourself! DFO is a global agency, with offices in Vancouver, Toronto, New York, The Hague, Manila, Miami, Hong Kong and San Diego We are currently seeking an Affiliate Manager with great people skills, excellent technical capabilities and a basic knowledge of affiliate marketing tools and strategies. The successful candidate will be exceptionally well organized, have strong communication skills and an entrepreneurial spirit matched with a desire to excel in a dynamic and rewarding industry. If you are a top-performing team player looking for a great opportunity, then make this your next career move! We have an office in The Hague and are about to open one in Amsterdam. Ẩn chi tiết
Bạn đang xem tin việc làm Customer Service Agent trong ngành được tuyển dụng tại bởi DFO GLOBAL PERFORMANCE COMMERCE. DFO GLOBAL PERFORMANCE COMMERCE đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Service Agent cách đây lúc 16/05/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
DFO GLOBAL PERFORMANCE COMMERCE
Địa chỉ: Add 1: District 1 | Floor 21, Saigon Centre Tower 2, 67 Le Loi & Add 2: District 12| Floor 4, Building 9, Quang Trung Software City
Quy mô: 25-99 nhân viên
Việc làm tương tự
Customer Service Agent
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ