Customer Service Administrator

Under general supervision, uses skills gained through training and experience to provide customer service, sales, or administrative support within an assigned customer account(s) (Business Unit). Communicates a variety of information to internal or external customers to support the sale or service of products. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision making responsibility.

Originality and ingenuity are required to locate, select and apply appropriate procedures, processes and techniques to assignments that are broad in nature. Resolves most questions and problems and refers new or unusual issues to a higher level as necessary. Routine contact with internal and external customers is required to obtain, clarify or provide facts and information.

Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes according to established policies and procedures.
Processes customer returns according to established policies and procedures. Initiates shipping request forms as appropriate.
Works closely with Finance to maintain Accounts Receivable according to contract terms.
Provides timely feedback regarding product service failures or customer concerns.
Partners with Business Development and/or Sales representatives to meet and exceed customers’ service expectations.
Arranges customer meetings, visits, and events.
Provides general administrative support to assigned Business Unit.
May perform other duties and responsibilities as assigned.

Bachelor degree/ College degree preferred.
One (1) to three (3) years work-related experience required.
Or an equivalent combination of education, training or experience.

- 24/7 Health Insurance
- Extensive training programs
- Company shuttle bus

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