Customer Relation Management Executive

To build up a new call centre with scale of 150 staffs including: Tele Manager, Tele Leaders, Tele agents and other supporting positions
To manage the call centre to achieve the Company’s target of attending couples to each of the Company’s events which are held on a daily basis.
To create a process workflow for telemarketing, follow-up and qualification of leads.
To develop call scripts for telemarketer’s use with lead generation and qualification.
To assist to create team compensation structure and performance metrics.
To work closely with Director of Tele and Human Resources to build an exciting culture and motivating environment
To interface closely with the sales and marketing department.
To use data driven reporting to optimize telesales and telemarketing operations.
To maintain accurate detailed and applicable contact data in the database.
To work for increasing the call results to meet the company’s targets as set from time to time.
To developing, coaching and manage Tele manager so they can deliver the best management to their team members.

Bachelor Degree or equivalent.
At least 5 years’ experience of Call centre in which 3 year at least experience in managing a call-centre scale of at least 100 people with proven records. (Outbound call-center).
Great leadership and management skill.
Experience of working for a Multinational company is an advantage.
Performance oriented and can work under high pressure.
Fluent in English (both written and spoken).

Work 6 out of 7 days per week. Compensation & Benefit includes: Fixed Salary (Competitive) and Bonus scheme (monthly and annual bonus).

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