Customer Order and Fulfillment Specialist

1. Working with the required expertise and care in line with the relevant rules, policies and instructions given by the direct manager or substitute.
2. Working in line with the integrity guidelines.
3. Completely executing the tasks given by the direct manager.
4. On-going self-development, participation in the additional courses, training.
5. Order Management:
• Order entry (Sales Order, STO /3rd party vendor PO creation based on customer PO requirements)
• Order change management
• Sales Order date management
• Backlog management based on daily file (including overdue management)
• Weekly pacing of assigned backlog
• Follow up with functions (Supply Chain, Sales, Services, WHS) to ensure On Time delivery based on customers’& business’ need
• Coordination and resolution of blocked orders in cooperation with other functions.
• Urgent delivery handling
• Documentation management (e.g.: invoices, order confirmation, control-reports)
• In order to ensure efficient customer service, regularly reviews the business dashboards and metrics (SFDC, OTD, OVD targets) available on Salesforce.com and on Qlikview
6. Customer enquiries
• Stock Check
• Price check
• Answering technical questions
• Answering web related inquiries
• Answering account related inquiries
• Handling document copy request
• Answering information request
7. Complaint management
• Log complaint
• Chase complaint
• Arrange collection of returned goods
• Follow-up with involved functions
8. Customer Master workflow initiation
9. On-going documentation in SFDC
10. Communication with Customers
• Maintaining high quality relationship with dedicated customers
• Answering incoming customer calls
• Initiating & completing outbound calls to customers
11. Attending conference calls
12. Helps colleagues in solving cases based on his/her experience.

• High School degree or equivalent;
• Strong communication skills; fluency in English;
• Working level of Microsoft Office applications, Skype, advanced level of Microsoft Excel;
• SAP and SFDC knowledge based on the training provided by the company;
• Accuracy in the execution of assigned tasks;
• Customer focus –- Thinks with the mind of the customer. Listens to and reviews information related to or coming from customers and stakeholders, consolidating and spreading findings to the internal organization with the aim to resolve customer requests in a timely manner;
• Problem solving skills, ability to make action-oriented decisions
• Able to work both independently and as a member of a team, ability to represent the team;
• Flexibility and stress resistance in handling conflicting priorities;
• Development mindset – continuously looks to develop existing processes.
• Cultural sensitivity – the ability to understand cultural differences and the openness to adjust one’s communication style for effective cooperation;
• Working rights by the country law

- 13th month
- Premium Family Healthcare
- Daily Company Bus

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