Customer Experience Specialist
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 150 lượt xem
Ngày cập nhật: 20/10/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng, Điện tử viễn thông
Mô tả công việc
* Get to know the Role:
• Guide our drivers and passengers in using our products
• Manage service enquiries and disputes arising from our drivers and passengers
• Provide excellent customer service to our customer base
• Maintain good relationships and community building efforts with drivers and passengers
* The day-to-day activities:
• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
• Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
• Guide our drivers and passengers in using our products
• Manage service enquiries and disputes arising from our drivers and passengers
• Provide excellent customer service to our customer base
• Maintain good relationships and community building efforts with drivers and passengers
* The day-to-day activities:
• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
• Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
Yêu cầu ứng viên
• Bachelor degree or equivalent
• Min 1 year call center experience
• Comfortable working in a Call Center environment and handling large volume of calls/ email tickets per day
• Good communication skill
• Good command in spoken and written English
• An effective listener and troubleshooter
• Attentive to detail and accuracy
• Comfortable with 24/7 shifts (maximum 5 night shift/ month)
• Morning: 7AM, 8AM
• Afternoon: 1 PM
• Night: 10PM
• Min 1 year call center experience
• Comfortable working in a Call Center environment and handling large volume of calls/ email tickets per day
• Good communication skill
• Good command in spoken and written English
• An effective listener and troubleshooter
• Attentive to detail and accuracy
• Comfortable with 24/7 shifts (maximum 5 night shift/ month)
• Morning: 7AM, 8AM
• Afternoon: 1 PM
• Night: 10PM
Quyền lợi được hưởng
- Salary and bonus in accordance with the company policy
- Insurance in accordance with the company policy
- Paid leave in accordance with the company policy
- Insurance in accordance with the company policy
- Paid leave in accordance with the company policy
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
CÔNG TY TNHH GRAB
MapleTree Building, 1060 Nguyen Van Linh Str., Tan Phong Ward, District 7, HCMC
Người liên hệ: Talent Acquisition Business Partner
MapleTree Building, 1060 Nguyen Van Linh Str., Tan Phong Ward, District 7, HCMC
Người liên hệ: Talent Acquisition Business Partner
Get to know Grab: Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments across a region of more than 620 million people. Working with governments, drivers, passengers, and the community, we aim ...Chi tiết
Get to know Grab: Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments across a region of more than 620 million people. Working with governments, drivers, passengers, and the community, we aim to unlock the true potential of the region by solving problems that hinder progress. Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar & GrabShare), motorcycle taxis (GrabBike), social carpooling (GrabHitch), last mile delivery (GrabExpress & GrabFood), bus & shuttle services (GrabCoach & GrabShuttle) as well as a mobile payments services (GrabPay). We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on speed, safety, and reliability. Currently we offer services in Singapore, Indonesia, Philippines, Malaysia, Thailand, Vietnam, and Myanmar; however, we also have R&D offices in Singapore, Seattle, Beijing, Bangalore, Jakarta, & Vietnam. If you share our vision of driving South East Asia forward, apply to join our team today. Ẩn chi tiết
Bạn đang xem tin việc làm Customer Experience Specialist trong ngành được tuyển dụng tại bởi CÔNG TY TNHH GRAB. CÔNG TY TNHH GRAB đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Experience Specialist cách đây lúc 25/01/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
CÔNG TY TNHH GRAB
Địa chỉ: MapleTree Building, 1060 Nguyen Van Linh Str., Tan Phong Ward, District 7, HCMC
Quy mô: 100-499 nhân viên
Việc làm tương tự
Customer Experience Specialist
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ