Customer Experience Partner

The role of the Shipping Partner is to actively build strong relationships with customers and to gain understanding of their business, to deliver excellent customer service and maximise sales opportunities. This will include proactively identifying new customer opportunities and developing existing customer relationships to deliver volume and yield targets.

Scope of the role:
Imports, Exports, Cross Trades, Key Clients and Sales.

Key Responsibilities:
• To deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and internal teams
• Hunt leads and follow up opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting campaigns and sales promotions across customer opportunities.
• Identify when leverage of external sales face to face interaction would benefit the customers relationship or where large potential profitability has been identified
• Ensure all products and services are sold to the customer to maximise Safmairne profitability
• Build strong relationships with all stakeholders including off shore GSC team
• Be fully responsible for customer satisfaction and experience on interaction with customers
• Full understanding of customers business drivers, needs and requirements
• Effectively handover of terms and conditions agreed with customer to stakeholder groups, including GSC team.
• Build strong relationships with External Client Managers
• Manage sales pipeline, segmentation and accurate forecasting
• Actively promotes the use of ECOM
• Handle incoming customer services quires, issues, exception management.
• Promoting the Safmarine Brand in daily interactions through various channels and agreed media.

• with 3 years of relevant working experience
• proficient in English speaking and writing
• General Problem Solving Skills
• Customer Service Skills
• Capable of building solid rapport over the phone
• Can build and maintains a strong network of customers
• Successfully manages negotiation process
• Ability to qualify leads
• Is a clear communicator at all levels of the organisation
• Capable of overcoming objections
• Has knowledge of market competitors and industry trends
• Confident in decision making

Only shortlisted candidates will be contacted.

- more than 10 days

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