Customer Experience Manager (Phòng Network - Yêu Cầu Kinh Nghiệm Viễn Thông, Kỹ Thuật)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 128 lượt xem
Ngày cập nhật: 02/01/2020
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Trưởng nhóm
Ngành nghề: Dịch vụ khách hàng, Điện tử viễn thông, IT phần cứng/mạng
Mô tả công việc
- Handle Network-related customer complaints within SLA.
- Regularly provide Customer Experience Division (CX) the latest information about Vietnamobile Network coverage and make sure Network-related complaints are matched between CX & Network.
- Support Modern Channel and Corporate Business Development in deploying business programs.
- Check monthly MS acceptance with vendors on customer complaints.
- Analyze customer usage & experience trend with CEM tool to proactively identify problems that might impact to user perception as well as deliver improvement plans to improve customer satisfaction.
- Regularly provide Customer Experience Division (CX) the latest information about Vietnamobile Network coverage and make sure Network-related complaints are matched between CX & Network.
- Support Modern Channel and Corporate Business Development in deploying business programs.
- Check monthly MS acceptance with vendors on customer complaints.
- Analyze customer usage & experience trend with CEM tool to proactively identify problems that might impact to user perception as well as deliver improvement plans to improve customer satisfaction.
Yêu cầu ứng viên
Qualifications and Experience
- Having Bachelor Degree in Electronic/Telecommunication Engineering
- Having at least 03 year experience in telecoms sector
Skills & Knowledge
- Good knowledge on Mobile Network Architecture, Telecom Services and Performance Management.
- Identify opportunities for automation of repetitive tasks and take up with respective teams to ensure implementation
- Communicate effectively and connect with colleagues, clients, partners…
- Confident, coachable, and enthusiastic team player who thrives in a competitive environment
- Highly analytical, hypothesis-driven, data-supported approach to problem solving
- Determined and result-oriented
- Organized, multi-task, quick-learner
Language
- Good at English
- Having Bachelor Degree in Electronic/Telecommunication Engineering
- Having at least 03 year experience in telecoms sector
Skills & Knowledge
- Good knowledge on Mobile Network Architecture, Telecom Services and Performance Management.
- Identify opportunities for automation of repetitive tasks and take up with respective teams to ensure implementation
- Communicate effectively and connect with colleagues, clients, partners…
- Confident, coachable, and enthusiastic team player who thrives in a competitive environment
- Highly analytical, hypothesis-driven, data-supported approach to problem solving
- Determined and result-oriented
- Organized, multi-task, quick-learner
Language
- Good at English
Quyền lợi được hưởng
- Birthday, Wedding...
- Health Insurance
- 12 days full paid leave
- Health Insurance
- 12 days full paid leave
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
VIETNAMOBILE
6th Floor, King Building - No. 7 Chua Boc Street, Dong Da, Hanoi, Ha Noi, Vietnam
Người liên hệ: Recruitment Team
6th Floor, King Building - No. 7 Chua Boc Street, Dong Da, Hanoi, Ha Noi, Vietnam
Người liên hệ: Recruitment Team
Vietnamobile is a new mobile operator in Vietnam, a joint venture of Hutchison Telecom (part of the Hutchison Whampoa Group) and Hanoi Telecom. We are looking for qualified candidates with the right attributes and the drive to be successful to participate in this challenging Telecom industry. Ẩn chi tiết
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VIETNAMOBILE
Địa chỉ: 6th Floor, King Building - No. 7 Chua Boc Street, Dong Da, Hanoi, Ha Noi, Vietnam
Quy mô: 500-999 nhân viên
Việc làm tương tự
Customer Experience Manager (Phòng Network - Yêu Cầu Kinh Nghiệm Viễn Thông, Kỹ Thuật)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ