Customer Care Supervisor
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 77 lượt xem
Ngày cập nhật: 14/06/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng, Điện tử viễn thông
Mô tả công việc
Role Purpose:
• To provide an efficient and high quality service to customer to satisfy customer's needs and expectations within company's procedures/guidelines
• To deal with internal customers (All departments) and external customers (customers, business partners) in order to get the assigned work(s) done and meet CC’s KPIs
• To give comment(s)/idea(s) on daily works to direct supervisor for process/procedure update/improvement (if any)
• To be a good back up for CC Team Leader
Key Accountabilities
- Assist Team Leader to initiate/create ideas/initiatives to contribute for the improvement of company’s bounce rate
- Providing a polite, professional and accurate communication in accordance with agreed service standards
- Followed Call’s Evaluation guidelines conducted by QA Team
- Promptly and accurately complete all related administration activities, in accordance with relevant service standards and to the customer’s satisfaction
- Followed committed service TAT regulated at CS Manual
- When customer requirement(s) are more appropriately, CC then dealing with relevant departments and refer them to an appropriate solution for customer.
- Keep up-to-date on new or enhanced products/services in order to maintain a high quality service with accurate information providing to customer
- Participate and contribute to team meetings, training and quality workshops
- Others tasks which are assigned by CC Team Leader
• To provide an efficient and high quality service to customer to satisfy customer's needs and expectations within company's procedures/guidelines
• To deal with internal customers (All departments) and external customers (customers, business partners) in order to get the assigned work(s) done and meet CC’s KPIs
• To give comment(s)/idea(s) on daily works to direct supervisor for process/procedure update/improvement (if any)
• To be a good back up for CC Team Leader
Key Accountabilities
- Assist Team Leader to initiate/create ideas/initiatives to contribute for the improvement of company’s bounce rate
- Providing a polite, professional and accurate communication in accordance with agreed service standards
- Followed Call’s Evaluation guidelines conducted by QA Team
- Promptly and accurately complete all related administration activities, in accordance with relevant service standards and to the customer’s satisfaction
- Followed committed service TAT regulated at CS Manual
- When customer requirement(s) are more appropriately, CC then dealing with relevant departments and refer them to an appropriate solution for customer.
- Keep up-to-date on new or enhanced products/services in order to maintain a high quality service with accurate information providing to customer
- Participate and contribute to team meetings, training and quality workshops
- Others tasks which are assigned by CC Team Leader
Yêu cầu ứng viên
- University graduated. Probably in Economics, Finance or Banking is preferable.
- At least 2 years’ experience in Call Center, Customer Care or Customer Service
- Proficient in computer literacy (MS Office, Power point, Email, Internet) Good English skills (reading, writing, listening, speaking)
- Good communication and interpersonal skills
- Has a sweet voice, good telephone skills
- Reporting & analysis skills
- Motivated and proactive
- Careful and patient style of work
- Keenness character
- Brilliant appearance
Others
− To get deep understanding and fully comply with
(1) Corporate Integrity Policies (including: policies of Conflict of Interest, Anti-Fraud, Anti-Bribery & Corruption (Gift &Entertainment register),
(2) Anti-Money Laundering Policy & Countering Terrorism Financing;
(3) and regulation on your roles and responsibilities in operational manual.
− To be responsible for reporting suspected incidents of fraud.
− This job description is reviewed on annually basis and subject to change upon business requirement.
- At least 2 years’ experience in Call Center, Customer Care or Customer Service
- Proficient in computer literacy (MS Office, Power point, Email, Internet) Good English skills (reading, writing, listening, speaking)
- Good communication and interpersonal skills
- Has a sweet voice, good telephone skills
- Reporting & analysis skills
- Motivated and proactive
- Careful and patient style of work
- Keenness character
- Brilliant appearance
Others
− To get deep understanding and fully comply with
(1) Corporate Integrity Policies (including: policies of Conflict of Interest, Anti-Fraud, Anti-Bribery & Corruption (Gift &Entertainment register),
(2) Anti-Money Laundering Policy & Countering Terrorism Financing;
(3) and regulation on your roles and responsibilities in operational manual.
− To be responsible for reporting suspected incidents of fraud.
− This job description is reviewed on annually basis and subject to change upon business requirement.
Quyền lợi được hưởng
- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
PRUDENTIAL VIETNAM FINANCE COMPANY
Người liên hệ: HR Department
Người liên hệ: HR Department
Prudential Finance, a member of Prudential Plc. (Britain) was the first fully foreign owned consumer finance company, officially operating in Vietnam in October 2007. Prudential Finance provides the suitable financial solutions to meet customers’ financial needs, fulfilling their dreams and enhancing their life. In years of operations and development, Prudential ...Chi tiết
Prudential Finance, a member of Prudential Plc. (Britain) was the first fully foreign owned consumer finance company, officially operating in Vietnam in October 2007. Prudential Finance provides the suitable financial solutions to meet customers’ financial needs, fulfilling their dreams and enhancing their life. In years of operations and development, Prudential Finance has gradually been improving the quality of products and services as well as expanding the business to approach and satisfy customers effectively. Currently, Prudential Finance has built up an extensive distribution network, including Head office, 1 Branch, 4 Transaction offices and the single largest Call center with advanced technology and several Service Introduction Points. Providing the best products and services, Prudential Finance is honored to achieve the precious recognition from nearly 170,000 customers and tie up with more than 100 prestigious partners to provide convenient and flexible financial solutions to their employees (as of 31 March, 2013). With the implementation of effective business strategies, strong support from the Prudential Group and the dedication as well as the commitment of all staffs and sales representatives, Prudential Finance will remain the leading position in consumer finance industry in Vietnam market and keep providing the best consumer finance products and services to millions of Vietnamese customers. We are currently looking for an experienced Field Verifying Supervisor, South of Vietnam based in HCMC: Ẩn chi tiết
Bạn đang xem tin việc làm Customer Care Supervisor trong ngành Hành chính/Văn phòng được tuyển dụng tại Hồ Chí Minh bởi PRUDENTIAL VIETNAM FINANCE COMPANY. PRUDENTIAL VIETNAM FINANCE COMPANY đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Care Supervisor cách đây lúc 12/07/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
PRUDENTIAL VIETNAM FINANCE COMPANY
Địa chỉ:
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Customer Care Supervisor
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ