Customer Care Specialist (Thai Speaking)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 168 lượt xem
Ngày cập nhật: 16/03/2020
Thông Tin Tuyển Dụng
Mô tả công việc
Principal Accountabilities
Managing:
- General workflow of handling Contact with Gameloft Customers World Wide
• Through Email
• Through Phone
• Other ways of direct or indirect contact with Gameloft Customers which aim the goal to answer the question, solve the complaint or help any other issues/matters the customer may have
- General reporting workflow
• Keeping track of Customer’s complaints in dedicated Gameloft or Third-Party Company tools
• Identify and solve Customer’s problems through the use of any Gameloft or Third Party Company tools
- General Escalation workflow
• Identify outstanding cases with Customers
• Report these cases to the Customer Care Local Lead or directly to the corresponding Gameloft Department
- General Language workflow
• Be able to communicate freely in written and oral forms in the languages that the Agent has been assign to
• Be able to create ‘template’ answers to Customers
- General workflow
• Comply with the Gameloft Studio Rules and Regulations regarding Internal behavior and working rules
Managing:
- General workflow of handling Contact with Gameloft Customers World Wide
• Through Email
• Through Phone
• Other ways of direct or indirect contact with Gameloft Customers which aim the goal to answer the question, solve the complaint or help any other issues/matters the customer may have
- General reporting workflow
• Keeping track of Customer’s complaints in dedicated Gameloft or Third-Party Company tools
• Identify and solve Customer’s problems through the use of any Gameloft or Third Party Company tools
- General Escalation workflow
• Identify outstanding cases with Customers
• Report these cases to the Customer Care Local Lead or directly to the corresponding Gameloft Department
- General Language workflow
• Be able to communicate freely in written and oral forms in the languages that the Agent has been assign to
• Be able to create ‘template’ answers to Customers
- General workflow
• Comply with the Gameloft Studio Rules and Regulations regarding Internal behavior and working rules
Yêu cầu ứng viên
- Good personal-relationship manager
- Team-Player, who can play different roles in the team
- Improve and maintain the communication with Gameloft Customers
- Team-Player, who can play different roles in the team
- Improve and maintain the communication with Gameloft Customers
Quyền lợi được hưởng
- 13th payment
- Training Opportunities
- Training Opportunities
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
GAMELOFT
7th Floor, E-Town 2, 364 Cong Hoa
7th Floor, E-Town 2, 364 Cong Hoa
A leading digital and social game publisher, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms and with an audience of 157 million monthly users offers via Gameloft Advertising Solutions a unique level of visibility and involvement ...Chi tiết
A leading digital and social game publisher, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms and with an audience of 157 million monthly users offers via Gameloft Advertising Solutions a unique level of visibility and involvement to advertisers. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 6,000 people worldwide. Gameloft is listed on NYSE Euronext Paris (NYSE Euronext: GFT.PA, Bloomberg: GFT FP, Reuters: GLFT.PA). Gameloft’s sponsored Level 1 ADR (ticker: GLOFY) is traded OTC in the US. All trademarks referenced above are owned by their respective trademark owners. Gameloft Vietnam was built in 2004 by our young, dynamic & passionate people. The team is on the way to innovate and challenge the future of game experience. We always welcome the best talents, locally and around the world, passionate people willing to change the way people are playing. At Gameloft, we offer a wide choice of job opportunities, to challenge your expertise, innovation skills and team work. “Join the Game”, together we deliver the best products ever! 3 good reasons to join us • Creative workplace with international teams of talents • Exciting challenges and rewarding recognitions • Continuous learning and career growth Our core values: Passion; Talent Growth; Unity in diversity; Agility and Autonomy What we offer • Career in a world leading game developer • Promotion, recognition and rewarding program • Annual health check • Tons of team building & entertainment activities: Birthday celebration, annual staff trip, games & sport clubs Want to know more ? Please visit our Website : http://gameloft-sea.com/ Ẩn chi tiết
Bạn đang xem tin việc làm Customer Care Specialist (Thai Speaking) trong ngành được tuyển dụng tại bởi GAMELOFT. GAMELOFT đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Care Specialist (Thai Speaking) cách đây lúc 12/04/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
Tìm thêm việc làm
GAMELOFT
Địa chỉ: 7th Floor, E-Town 2, 364 Cong Hoa
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Customer Care Specialist (Thai Speaking)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ