Customer Care Representative (Ccr)

• UPS Viet Nam
• 18A Cong Hoa, P.12 , Tan Binh District , Ho Chi Minh, Viet Nam
• Salary: Negotiable

Job Description Detail
- Manage large amounts of incoming calls/ emails from customer.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

- Education: Bachelor's Degree preferred.
* Skills, Knowledge, & Abilities:
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Excellent communication and presentation skills
- Strong phone contact handling skills and active listening

Job Overview
• Work Location: Ho Chi Minh , Tan Binh District
• Education Level: Bachelor's Degree
• Experience Level: 0-1 years experience
• Position Type: Full-time Permanent
• Gender Require: Female

- Social insurance, health insurance, unemployment insurance
- Annual health check-up, family days, year-end party and many training opportunities
- Dynamic working environment with competitive remuneration.

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