Customer Care Officer

 Course Administration
- Prepare and maintain class folders
- Manage class information
- Update parents/ students with course progress
- Input results
- Prepare letters/certificates

 Exam organisation
- Suggest students for Cambridge exam
- Organise revision
- Support students on the exam date at ILA or at the location arranged by Department of English Training (DoET)
- Inform students of results

 Materials management
- Check and update teaching resources such as speaking cards, tests
- Prepare materials for students
- Prepare materials inventory

 Classroom management
- Room arrangement
- Change or book room as requested

 Customer Service
- Support with organising events/ activities for students
- Handle students’ requests/ complaints on a daily basis

 Re-enrolment
- Visit class for reservation deadline
- Handle telesales for class re-enrolment
- Follow up with students’ re-enrolment

Other tasks are included for CCO who is in charge of Inventory:
 Quarterly forecast:
- Prepare based on PR-Inventory Management and get verification from DM
- Input to inventory database and get approval from CM

 Monthly order:
- Prepare and get approval from CM/DM
- Follow up with ADM/HO on receiving

 Delivery to customers:
- Prepare based on no. of students and classes opening
- Deliver to FO and TSC upon request
- Deliver directly to customers when needed

 Inventory management:
- Manage and make sure the stock in good condition and well-arranged
- Prepare monthly report and input in database
- Conduct inventory checking under supervision of DM/CCS

 Other tasks assigned by DM

Qualifications:
 Undergraduate, qualifications in English and education are preferred
 Experience working in customer service or administration in foreign invested companies.
Skills:
 Ownership
 Communication skill
 Problem solving skill
Language : Good communication in both English and Vietnamese (at least Pre-intermediate 4 level)
Computer: Familiar with MS Office
Other requirements: Be able to work on shift

- 13th salary and Performance pay
- 14 days annual leaves
- Discounted English courses for employee and family

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