Customer Care Manager-(Working At Shift & Public Holidays)
Mức lương: Trên 30 triệu
Đã hết hạn nộp hồ sơ - 106 lượt xem
Ngày cập nhật: 17/06/2019
Thông Tin Tuyển Dụng
Mô tả công việc
Key responsibilities:
1. Customer Service activities
- Build and maintain relationship with all at management level of different departments to facilitate the efficient escalation and thorough resolution of Customer issues.
- Daily interact with customers, listen to customer voice and directly answer their queries and/or resolve all the complaints.
- Monitor overall Aeon-Card and Service Customer.
- Daily monitor, supervise and manage delivery, installation agencies.
- Ensure that all correspondence (faxes, mails, letters) are handled properly & on timely basic and according to set standards in order to maintain quality customer service.
- Consult with feedback to HQ Customer Service Manager on the Customer Service Department staff skills gap.
- Support all process management in planning, execution auditing of ROC.
- Review service level result against the target.
- Compile Customer Complaints letters and make report for the Management.
- Coordinate with Cashier Department in allocating adequate staffing, call for manpower support from other departments to ensure that customer wait time at Cashier counters is minimized.
- Coordinate with Merchandising, Store Operation Departments and Cashier Department to ensure adequate merchandise available for sale and timely, adequate information of promotion schemes.
2. Foods Safety and Hygiene (FSH) activities
Monitor and control quality of merchandise from Suppliers and processed, packaged goods from AEON, overall hygiene activities of the store to ensure compliance with the Government and AEON’s regulations on Food Safety & Hygiene.
3. Manpower management
- Communicate management objective to the team and to ensure that the effort of the team are focused on achieving these objectives
- Ensure sufficient Customer Service manpower during business.
- Monitor Division Leader(s), Group Leader(s), General Staff’ attendance and attire.
- Plan Monthly duty roster for subordinates and manpower schedule.
- Approve duty roster, shift plan raised by subordinates.
- Be responsible for Division Leader(s), Group Leader(s) and General Staff’s performance.
- Regularly train and motivate subordinates in daily works.
4. Rules and Regulations
- Follow all working procedures, the company’s policies, rules and regulations.
- Check, monitor, remind and guide Division Leader(s), Group Leader(s), General Staff to follow the rules and regulations.
5. Other duties
- Other tasks or responsibilities as assigned by Store Manager.
- Other tasks or responsibilities as assigned by Customer Care manager HQ.
- Other tasks or responsibilities as assigned by HR manager (Trainer for Training course)
- Opening store, Closing store, Balancing safe room.
1. Customer Service activities
- Build and maintain relationship with all at management level of different departments to facilitate the efficient escalation and thorough resolution of Customer issues.
- Daily interact with customers, listen to customer voice and directly answer their queries and/or resolve all the complaints.
- Monitor overall Aeon-Card and Service Customer.
- Daily monitor, supervise and manage delivery, installation agencies.
- Ensure that all correspondence (faxes, mails, letters) are handled properly & on timely basic and according to set standards in order to maintain quality customer service.
- Consult with feedback to HQ Customer Service Manager on the Customer Service Department staff skills gap.
- Support all process management in planning, execution auditing of ROC.
- Review service level result against the target.
- Compile Customer Complaints letters and make report for the Management.
- Coordinate with Cashier Department in allocating adequate staffing, call for manpower support from other departments to ensure that customer wait time at Cashier counters is minimized.
- Coordinate with Merchandising, Store Operation Departments and Cashier Department to ensure adequate merchandise available for sale and timely, adequate information of promotion schemes.
2. Foods Safety and Hygiene (FSH) activities
Monitor and control quality of merchandise from Suppliers and processed, packaged goods from AEON, overall hygiene activities of the store to ensure compliance with the Government and AEON’s regulations on Food Safety & Hygiene.
3. Manpower management
- Communicate management objective to the team and to ensure that the effort of the team are focused on achieving these objectives
- Ensure sufficient Customer Service manpower during business.
- Monitor Division Leader(s), Group Leader(s), General Staff’ attendance and attire.
- Plan Monthly duty roster for subordinates and manpower schedule.
- Approve duty roster, shift plan raised by subordinates.
- Be responsible for Division Leader(s), Group Leader(s) and General Staff’s performance.
- Regularly train and motivate subordinates in daily works.
4. Rules and Regulations
- Follow all working procedures, the company’s policies, rules and regulations.
- Check, monitor, remind and guide Division Leader(s), Group Leader(s), General Staff to follow the rules and regulations.
5. Other duties
- Other tasks or responsibilities as assigned by Store Manager.
- Other tasks or responsibilities as assigned by Customer Care manager HQ.
- Other tasks or responsibilities as assigned by HR manager (Trainer for Training course)
- Opening store, Closing store, Balancing safe room.
Yêu cầu ứng viên
Qualifications & Experience:
- Bachelor Degree
- Minimum 3 years related experience is required, experience in Retails is a plus
- Proven track record in a senior Customer Service /other customer facing role with experience in servicing key customers
Knowledge, Skills & Abilities:
- Good communication skills
- Good command of English, both verbal & written
- Proven leadership, motivation and people skills
Other requirements:
- Be able to work at shift & public holidays
- Work 6 days per week
Location: AEON Bình Tân
- Bachelor Degree
- Minimum 3 years related experience is required, experience in Retails is a plus
- Proven track record in a senior Customer Service /other customer facing role with experience in servicing key customers
Knowledge, Skills & Abilities:
- Good communication skills
- Good command of English, both verbal & written
- Proven leadership, motivation and people skills
Other requirements:
- Be able to work at shift & public holidays
- Work 6 days per week
Location: AEON Bình Tân
Quyền lợi được hưởng
- KPI Bonus, 13th month salary
- Meal at Company's Canteen
- Meal at Company's Canteen
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Giới thiệu về công ty
CÔNG TY TNHH AEON VIỆT NAM
30 Bờ Bao Tân Thắng, Phường Sơn Kỳ, Quận Tân Phú, HCM
30 Bờ Bao Tân Thắng, Phường Sơn Kỳ, Quận Tân Phú, HCM
Aeon Vietnam Co., Ltd. belongs to Aeon Group – a leading retailer of Japan and Asia. At Aeon, Customer-focus is our central business philosophy. We desire to bring the best things to our customers, work for peace, respect human beings and contribute for community. To achieve the above goals, Aeon ...Chi tiết
Aeon Vietnam Co., Ltd. belongs to Aeon Group – a leading retailer of Japan and Asia. At Aeon, Customer-focus is our central business philosophy. We desire to bring the best things to our customers, work for peace, respect human beings and contribute for community. To achieve the above goals, Aeon is trying our best to exploring and developing in over 12 countries, focusing on East Asia. With long-term investment plan in Vietnam, Our first shopping center at Celadon will be opened at the beginning of 2014 and continue opening other 20 shopping centers till 2020. Ẩn chi tiết
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Tìm thêm việc làm
CÔNG TY TNHH AEON VIỆT NAM
Địa chỉ: 30 Bờ Bao Tân Thắng, Phường Sơn Kỳ, Quận Tân Phú, HCM
Quy mô: 500-999 nhân viên