Customer Care Manager (Trưởng Phòng Chăm Sóc Khách Hàng)

-Customer care staff management, training and guidance on product knowledge and customer care skills
-Manage and be responsible for all activities of the Customer Care Department, call center and settlement of customer complaints
-Evaluate customer satisfaction with the company, department and staff
-Deploymenting customer care policies, programs and procedures for employees
-Check the implementation of each employee's goals. Regularly evaluate, plan to adjust and support employees to achieve goals
-Proposing solutions and strategies to retain customers
-Regularly or irregularly reporting on customer service activities
-Carry out other tasks as assigned by the Board of Directors

-Graduating from university
-Fluent in English or Chinese
-At least 4 years of experience in the same position and 1 year of management (or higher) in finance
-Withstand high work pressure
-Honest, hard-working
-Ability to establish relationships and handle conflicts and complaints
-Skill of making and analyzing reports
-Communication skills

-Probationary: 100% of official salary - Salary: negotiate
-The dynamic, youthful, friendly and professional environment has opportunities for advancement
-Office available laptop, headset. Fully equipped: water heater, microwave, instant noodles, soft drink, ...
-Lucky money for birthdays, holidays, weddings
-Team building, annual vacation tourism
-Work time: 5day/week, an eight hour day
-Quarter reward, Tet holiday bonus