Customer Care Agent- Sales Admin
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 473 lượt xem
Ngày cập nhật: 16/03/2020
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng
Mô tả công việc
Customer Care Agent is the main entry point for external customer contacts. Customer Care Agents may specialize in callouts, inbound customer queries or outbound customer calls.
Callout handling
• Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts & case registrations,
outbound calls and technician calls
• Callouts – from customer call to dispatch and closing the case
• Accountable to identify safety situations, and manage them by giving the adequate safety instructions as described in the global
safety procedures. Customer Care Agent shows empathy, is aware about customer feeling in such situation and provides
adequate safety advice to calm the passenger.
• Accountable to support supervisors in following up open callouts and make sure that technicians back-report open jobs. Specific
reports on open jobs are available on Supervisor reports.
• Accountable to immediately connect the customer to the right person in the KONE organization, in case of any request not related
to unplanned maintenance. If the KONE responsible person is not immediately found, the agent is accountable to pass the
message of the customer to the responsible person, and to ensure the responsible person will contact the customer back.
Inbound
• Receive and resolve queries and complaints
• Follow up internally if necessary
• Communicate resolution to customer
• Identify possible leads from customer cases coming e.g. through web and assign those to the sales organization
Outbound call handling
• Conduct transactional surveys after a callout or project (e.g. customer satisfaction survey)
• Support local marketing in different customer contacting initiatives such as campaigns, etc.
• Nurse core 3 VA clients (annual contacting)
Callout handling
• Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts & case registrations,
outbound calls and technician calls
• Callouts – from customer call to dispatch and closing the case
• Accountable to identify safety situations, and manage them by giving the adequate safety instructions as described in the global
safety procedures. Customer Care Agent shows empathy, is aware about customer feeling in such situation and provides
adequate safety advice to calm the passenger.
• Accountable to support supervisors in following up open callouts and make sure that technicians back-report open jobs. Specific
reports on open jobs are available on Supervisor reports.
• Accountable to immediately connect the customer to the right person in the KONE organization, in case of any request not related
to unplanned maintenance. If the KONE responsible person is not immediately found, the agent is accountable to pass the
message of the customer to the responsible person, and to ensure the responsible person will contact the customer back.
Inbound
• Receive and resolve queries and complaints
• Follow up internally if necessary
• Communicate resolution to customer
• Identify possible leads from customer cases coming e.g. through web and assign those to the sales organization
Outbound call handling
• Conduct transactional surveys after a callout or project (e.g. customer satisfaction survey)
• Support local marketing in different customer contacting initiatives such as campaigns, etc.
• Nurse core 3 VA clients (annual contacting)
Yêu cầu ứng viên
• Bachelor’s degree in any fields.
• Good at Ms.Office skill.
• Native Vietnamese speaker with ability to communicate basic business English.
• 1-5 year experience in call center, customer service or sales admin role.
• Pleasant voice with excellent communication skill.
• Good at Ms.Office skill.
• Native Vietnamese speaker with ability to communicate basic business English.
• 1-5 year experience in call center, customer service or sales admin role.
• Pleasant voice with excellent communication skill.
Quyền lợi được hưởng
- 13th month bonus
- Health insurance
- Computer
- Health insurance
- Computer
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
KONE VIETNAM LLC
6th, Centrepoint Building, 106 Nguyen Van Troi Street, Ward 8, Phu Nhuan District, HCMC, Vietnam
Người liên hệ: Peamsri Sethapun
6th, Centrepoint Building, 106 Nguyen Van Troi Street, Ward 8, Phu Nhuan District, HCMC, Vietnam
Người liên hệ: Peamsri Sethapun
About KONE Public Company Limited KONE, one of the global leaders in the elevator and escalator industry, was founded in 1910. Over a century, we have been strongly dedicated to offering the best People Flow™ experience by developing and delivering solutions that enable people to move smoothly, safely, comfortably and ...Chi tiết
About KONE Public Company Limited KONE, one of the global leaders in the elevator and escalator industry, was founded in 1910. Over a century, we have been strongly dedicated to offering the best People Flow™ experience by developing and delivering solutions that enable people to move smoothly, safely, comfortably and without waiting in buildings in an increasingly urbanizing environment. KONE's head office is located in Helsinki, Finland and around 50 countries with approximately 50,000 employees are taking care of over 400,000 customers worldwide. KONE in Vietnam KONE entered Vietnam in 2006 when Thien Nam Elevator Stock Company was appointed as KONE’s distributor. KONE Vietnam LLC, wholly owned by KONE Corporation in Finland, was established in 2009 and is situated in Ho Chi Minh City, with branch office in Hanoi. With leading global resources and expertise at hand, KONE Vietnam is poised for greater growth in Vietnam. Innovative People Flow solutions have made KONE an industry forerunner for several decades. Several major real estate developments in the Vietnam featuring KONE solutions, includes MGM HoTram, Le Meridien Hotel, JW Marriott Hotel, Crowne Plaza, Pandora Entertainment Center and Center Point. Be A Part of KONE – Industrial Leading Company We are now seeking for challenge-oriented, customers-focused and globally-working cultured individuals to succeed together in the following positions: Ẩn chi tiết
Bạn đang xem tin việc làm Customer Care Agent- Sales Admin trong ngành được tuyển dụng tại bởi KONE VIETNAM LLC. KONE VIETNAM LLC đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Care Agent- Sales Admin cách đây lúc 12/04/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
KONE VIETNAM LLC
Địa chỉ: 6th, Centrepoint Building, 106 Nguyen Van Troi Street, Ward 8, Phu Nhuan District, HCMC, Vietnam
Quy mô: 100-499 nhân viên
Việc làm tương tự
Customer Care Agent- Sales Admin
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ