CRM Solution Architect

The job/role holder has responsibility for promoting and safeguarding the welfare of children and young person’s for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, s/he must report any concerns to the School’s Child Protection Officer/Designated Safeguarding Lead or to the Head or indeed to the Regional CEO so that a referral can be made accordingly to the relevant third party services.
Purposes:
Reporting into the Head of Global Applications, the role of the CRM Solution Architect is to:
• Act as the design authority across all elements of solution design for the programme
• Work within the scrum delivery team to design the Dynamics CRM solutions
• Evangelise technology solutions across the programme’s technical resources

Key accountability:
- Lead the delivery of high-quality Dynamics solution designs to the programme’s business requirements
- Prepare and conduct discovery workshops, discussions, and value-based use case demonstrations
- Prepare high- and low-level business and technical design documents to describe proposed solutions
- Interface effectively with other members of the delivery team and the Functional Consultants to ensure that the CRM solution designs match the requirements
- Ensure the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations
- Evangelise the Dynamics core features and functionalities to support business decision making process
- Investigate and recommend new technologies that will benefit the Dynamics solution
- Guide and support the Product Owner and business users to help improve knowledge of the platform
- Participate in and contribute to all scrum-based meetings, ensuring all agreed tasks are delivered according to the sprint goals
- Identify project/product risks and mitigate or communicate as necessary
- Provide support for the transition workstream to ensure relevant solutions designs are successfully transitioned to the Global Applications Support team
- Provide direct Technical Design support to the Global Applications team to build new support processes and practises

Qualifications:
• MS Dynamics CRM Certifications
• Other Microsoft certifications
• Cloud solution certifications
• Degree in Information Systems or equivalent
Experience:
• 7+ years in Solution Architect role
• 7+ years Dynamics CRM Configuration/customisation
• 7+ years with all Dynamics areas (CRM, Marketing, Customer Service, Portal)
Skills:
• Solution design
• Critical thinking
• Configuration/customisation
• Testing and debugging
• Development tools (Visual Studio)
• Excellent interpersonal skills
• English as primary language

- 13th and 14th payment
- Premium Health Care Plan for employee and dependent
- up to 25 full paid leave

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