CRM Executive (Customer Relationship Executive)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 294 lượt xem
Ngày cập nhật: 30/10/2018
Thông Tin Tuyển Dụng
Mô tả công việc
Position Overview:
In this role you will be responsible for managing customer relationship management & monitoring customer KPI's,analyzing customer's sales data and setting customer strategy.
Responsibilities:
1. Managing CRM Stragy and customer journey
- Planning and delivering CRM strategies encouraging customer retention and attracting new customer
- Developing CRM strategy align with local marketing calendar and market situation
- Setting annual KPI with HQ and following up global CRM promotion
2. Incubating & promoting brand loyatly program
- Operating brand Membership program and activating membership app
- Developing local customer membership benefits (e.g. Membership collaboration, alliance program etc)
- Promoting membership campaign (e.g. point promotion, empty bottle campaign, sales promotion)
- Incubating customer local new touch channel and operating & managing contents existing channel (SMS/E-DM/DM)
3. Analyzing & Utilizing database
- Analyzing customer data and checking, reviewing customer needs (e.g. Top sales products, linked sales, basket size, wake up customer etc)
- Applying to next sales strategy to meet customer needs and sales target
- Renewing customer's information regulary for correct targeting
4. Others
- Setting POS system related customer promotion and membership promotion error
In this role you will be responsible for managing customer relationship management & monitoring customer KPI's,analyzing customer's sales data and setting customer strategy.
Responsibilities:
1. Managing CRM Stragy and customer journey
- Planning and delivering CRM strategies encouraging customer retention and attracting new customer
- Developing CRM strategy align with local marketing calendar and market situation
- Setting annual KPI with HQ and following up global CRM promotion
2. Incubating & promoting brand loyatly program
- Operating brand Membership program and activating membership app
- Developing local customer membership benefits (e.g. Membership collaboration, alliance program etc)
- Promoting membership campaign (e.g. point promotion, empty bottle campaign, sales promotion)
- Incubating customer local new touch channel and operating & managing contents existing channel (SMS/E-DM/DM)
3. Analyzing & Utilizing database
- Analyzing customer data and checking, reviewing customer needs (e.g. Top sales products, linked sales, basket size, wake up customer etc)
- Applying to next sales strategy to meet customer needs and sales target
- Renewing customer's information regulary for correct targeting
4. Others
- Setting POS system related customer promotion and membership promotion error
Yêu cầu ứng viên
Requirements:
• Experience in CRM field for retail market and beauty is a strong plus
• Experience in customer big data and brand membership program
• Strong project management skills and insight for analyzing customer data
• Technical interests with a business oriented mindset
Education and Skills:
• Major in Business administration, Statistics, and any other major
• Proficient in MS Office (Word, Excel, PowerPoint)
• Over Bacherlor’s degree level
• Language: English.
• Experience in CRM field for retail market and beauty is a strong plus
• Experience in customer big data and brand membership program
• Strong project management skills and insight for analyzing customer data
• Technical interests with a business oriented mindset
Education and Skills:
• Major in Business administration, Statistics, and any other major
• Proficient in MS Office (Word, Excel, PowerPoint)
• Over Bacherlor’s degree level
• Language: English.
Quyền lợi được hưởng
- 13th month payment, annual performance bonus
- Training and up-skill opportunities, health care insurance, professional, dynamic working environmen
- Attractive pay, meal & telephone allowances
- Training and up-skill opportunities, health care insurance, professional, dynamic working environmen
- Attractive pay, meal & telephone allowances
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
INNISFREE
Lầu 4A, Tòa Nhà Vincom, 72 Lê Thánh Tôn, P.Bến Nghé, Quận 1
Người liên hệ: Ms. Tuong Vi
Lầu 4A, Tòa Nhà Vincom, 72 Lê Thánh Tôn, P.Bến Nghé, Quận 1
Người liên hệ: Ms. Tuong Vi
Innisfree is a naturalism-oriented cosmetics brand created by Amore Pacific in 2000. The brand name originated from W. B. Yeats' poem, 'The Lake Isle of Innisfree'. It has stores in South Korea, Hong Kong, China, Japan, Taiwan, India, Singapore, Malaysia, Thailand, Vietnam, Indonesia, and Australia. Ẩn chi tiết
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INNISFREE
Địa chỉ: Lầu 4A, Tòa Nhà Vincom, 72 Lê Thánh Tôn, P.Bến Nghé, Quận 1
Quy mô: 100-499 nhân viên
Việc làm tương tự
CRM Executive (Customer Relationship Executive)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ