CRM Credit Card Retention Specialist
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 109 lượt xem
Ngày cập nhật: 21/02/2020
Thông Tin Tuyển Dụng
Mô tả công việc
Retention
- To develop, implement, manage and optimize retention processes, communication (e.g. call script) & other activities while leveraging data to:
- Build long term relationship with the customer
- Increase the profitability of Credit Card portfolio
- Increase customer satisfaction
- Minimize attrition
Retention benefits
- To develop relevant retention benefits using current functionalities of Credit Card such as cashback, grace period, loyalty& partnership, AEPP,… while continuously seeking for the new ones by learning from other countries or best practice in market/ competitors, with full budget calculation & overview
- To evaluate the effectiveness of used benefits with considering the LTP/LTV/costs and other metrics
- To optimize retention benefits based on the data
Retention TLS team
- To develop, train, manage & supervise future specialized TLS retention team in order to maximize the effectiveness of the retention process
Usage
- To develop, implement, manage and optimize relevant & effective usage strategy and communication while leveraging all relevant communication channels (call, SMS, APP, email,…) and data to increase card activation, (repeated) usage, number and volume of transactions, profitability, and growth of Credit Card portfolio
Monitoring
- Continuously monitor Credit Card Portfolio (especially retention & usage area) with suggestions and initiatives for its future development, growth and profitability
- To develop, implement, manage and optimize retention processes, communication (e.g. call script) & other activities while leveraging data to:
- Build long term relationship with the customer
- Increase the profitability of Credit Card portfolio
- Increase customer satisfaction
- Minimize attrition
Retention benefits
- To develop relevant retention benefits using current functionalities of Credit Card such as cashback, grace period, loyalty& partnership, AEPP,… while continuously seeking for the new ones by learning from other countries or best practice in market/ competitors, with full budget calculation & overview
- To evaluate the effectiveness of used benefits with considering the LTP/LTV/costs and other metrics
- To optimize retention benefits based on the data
Retention TLS team
- To develop, train, manage & supervise future specialized TLS retention team in order to maximize the effectiveness of the retention process
Usage
- To develop, implement, manage and optimize relevant & effective usage strategy and communication while leveraging all relevant communication channels (call, SMS, APP, email,…) and data to increase card activation, (repeated) usage, number and volume of transactions, profitability, and growth of Credit Card portfolio
Monitoring
- Continuously monitor Credit Card Portfolio (especially retention & usage area) with suggestions and initiatives for its future development, growth and profitability
Yêu cầu ứng viên
- Good verbal and written English language
- Good data and business-oriented analytical thinking
- Knowledge concept of Database structure and interactions
- Knowledge of SQL
- Experience of A/B testing, Champion/Challenger pilots launching
- Experience in the banking & finance industry (at least 2 years)
- Great understanding in Credit Card Business & Vietnam market
- Knowledge of retention principles – preferably on Credit Card
- Knowledge of Credit Card portfolio usage principles
- Good presentation skills
- Strong negotiation skill
- Proficiency with MS Office – mainly Excel
- Experience in cooperating, building, getting & building a relationship with people
- Good data and business-oriented analytical thinking
- Knowledge concept of Database structure and interactions
- Knowledge of SQL
- Experience of A/B testing, Champion/Challenger pilots launching
- Experience in the banking & finance industry (at least 2 years)
- Great understanding in Credit Card Business & Vietnam market
- Knowledge of retention principles – preferably on Credit Card
- Knowledge of Credit Card portfolio usage principles
- Good presentation skills
- Strong negotiation skill
- Proficiency with MS Office – mainly Excel
- Experience in cooperating, building, getting & building a relationship with people
Quyền lợi được hưởng
- 13th Salary Fixed and KPI Bonus
- 15 Annual Leaves
- Professional and Transparent Working Environment.
- 15 Annual Leaves
- Professional and Transparent Working Environment.
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
HOME CREDIT VIETNAM
Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Người liên hệ: HR Department
Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Người liên hệ: HR Department
Home Credit Group (Home Credit B.V. and its subsidiaries) is a leading mass market consumer finance provider with €14.7bn of assets; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth in 11 countries including Rusia, Belarus, Czech republic, Slovakia, Kazakhstan, China, Việt Nam, ...Chi tiết
Home Credit Group (Home Credit B.V. and its subsidiaries) is a leading mass market consumer finance provider with €14.7bn of assets; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth in 11 countries including Rusia, Belarus, Czech republic, Slovakia, Kazakhstan, China, Việt Nam, India….. Our 120,000 employees serve more than 70 million customers. Home Credit Vietnam officially operated in Vietnam since 2009, is one of the leading companies in the consumer financial field with 3 outstanding benefits for customers: fast, convenient and friendly. Home Credit now has the headquarters in HCMC and representative offices in 10 provinces nationwide. In Vietnam market, Home Credit is now one of leading consumer finance companies. After 8 years of operation, Home Credit has built the network of 7,000 retail outlets in 63 cities and provinces nationwide. With more than 10,000 employees nationwide, Home Credit has served 6.63 million customers in Vietnam with 03 main products: Installment loans to buy motorbikes, Installment loans to buy consumer durables, and Cash loan. In addition, in order to create biggest convenience for customers to make payment, Home Credit has cooperated with many payment method providers, namely Payoo with 3,000 transaction points, MoMo with 4,000 transaction points, Viettel stores, postal system, and banks having transaction network nationwide. Ẩn chi tiết
Bạn đang xem tin việc làm CRM Credit Card Retention Specialist trong ngành Bảo hiểm được tuyển dụng tại Hồ Chí Minh bởi HOME CREDIT VIETNAM. HOME CREDIT VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin CRM Credit Card Retention Specialist cách đây lúc 21/03/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
HOME CREDIT VIETNAM
Địa chỉ: Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Quy mô: 10.000-19.999 nhân viên
Việc làm tương tự
CRM Credit Card Retention Specialist
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ