Credit Card Loyalty & Customer Service Team Leader (Product Initiatives and Systems Enhancement, Data Driven with Large Data)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 152 lượt xem
Ngày cập nhật: 11/03/2020
Thông Tin Tuyển Dụng
Mô tả công việc
[DIRECTLY SUPERVISES]
- Retention & Customer Service Specialist
[OBJECTIVES]
- This key role within the Cards Business is responsible managing critical parts of Credit Card Loyalty Program related to Retail Spend & ATM Cash Withdrawal Spend. The incumbent in this position will be responsible for driving customer engagement and aim to make FEC cards as the top of wallet cards. The main task is to ensure the organic spending indicators including spend per card, spend active ratio from MOB 3 and above. The incumbent is also expected to manage loyalty platform and work with all internal & external stakeholders to optimize the customer journey and experience.
[COMMUNICATION]
Internal (within VPB FC): With all key stakeholders- risk, finance, IT, Operations, MKT, Sales etc.
- Rolling out special loyalty offers for customers, improving existing processes and/or leading system development to enhance customer experience. Conduct various marketing promotions.
External (outside VPB FC): Partners for retention programs. New alliance opportunities
- To create new programs for Card loyalty & promotion in alliance with external partners.
[KEY RESPONSIBILITIES]
- For FE Credit cards, monitor and manage all the direct processes and systems related to Loyalty Platform.
- Create new spend / usage programs in alliance with external partners to drive customer loyalty.
- Increase customer engagement measures with customer segmentation, processes/offers for different segments etc. Execute and track these programs.
- Work with Card operations and customer service very closely and monitor/ drive all the processes linked to spends and overall cards usage.
- Work with Communication team for designing programs for organic spend.
- Manage the overall performance of team, coach and develop team members
- Retention & Customer Service Specialist
[OBJECTIVES]
- This key role within the Cards Business is responsible managing critical parts of Credit Card Loyalty Program related to Retail Spend & ATM Cash Withdrawal Spend. The incumbent in this position will be responsible for driving customer engagement and aim to make FEC cards as the top of wallet cards. The main task is to ensure the organic spending indicators including spend per card, spend active ratio from MOB 3 and above. The incumbent is also expected to manage loyalty platform and work with all internal & external stakeholders to optimize the customer journey and experience.
[COMMUNICATION]
Internal (within VPB FC): With all key stakeholders- risk, finance, IT, Operations, MKT, Sales etc.
- Rolling out special loyalty offers for customers, improving existing processes and/or leading system development to enhance customer experience. Conduct various marketing promotions.
External (outside VPB FC): Partners for retention programs. New alliance opportunities
- To create new programs for Card loyalty & promotion in alliance with external partners.
[KEY RESPONSIBILITIES]
- For FE Credit cards, monitor and manage all the direct processes and systems related to Loyalty Platform.
- Create new spend / usage programs in alliance with external partners to drive customer loyalty.
- Increase customer engagement measures with customer segmentation, processes/offers for different segments etc. Execute and track these programs.
- Work with Card operations and customer service very closely and monitor/ drive all the processes linked to spends and overall cards usage.
- Work with Communication team for designing programs for organic spend.
- Manage the overall performance of team, coach and develop team members
Yêu cầu ứng viên
- At least 5 years of solid experience and achievements in Credit Card customer lifecycle management, activation/retention, customer service and Credit Card usage.
- At least 5-6 years in a mid-level role driving all or any of the above mentioned functions.
- Complete understanding of the Credit Card business processes.
- High analytical bend of mind with a quick problem-solving attitude
- Influencing, negotiating, driving, leading, managing distribution channels and operations.
- At least 5-6 years in a mid-level role driving all or any of the above mentioned functions.
- Complete understanding of the Credit Card business processes.
- High analytical bend of mind with a quick problem-solving attitude
- Influencing, negotiating, driving, leading, managing distribution channels and operations.
Quyền lợi được hưởng
- 13th month salary
- 15 - 20 days
- KPI Bonus 3 - 5 months
- 15 - 20 days
- KPI Bonus 3 - 5 months
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
FE Credit
REE Tower, 9 Doan Van Bo, District 4, Ho Chi Minh City
REE Tower, 9 Doan Van Bo, District 4, Ho Chi Minh City
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on ...Chi tiết
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on serving the best sake of our customers; we are keen on designing new products with add-on values to customers with our philosophy of Fast and Easy. We have long nourished the determination to professionalise our operations. We embrace a strong organisational culture with a shared aspiration and values which allows us to act as a united and focused company. FOCUS – UNITY – SIMPLICITY – OWNERSHIP See yourselves in a new light In essence of joining our company, you will be given the scope to seize every opportunity and helped to acquire specific competencies you’ll need to succeed either you wish to go wide or go deep. Our company prides ourselves on our underpinned principle of nurturing people in not only HR policies but also in our culture. We value innovations and we need people to work on initiatives and carry on our business vision of operating excellence and market leadership. Alongside with these, we believe our staff members deserve a good working condition, so that in addition to social health insurance you will be accessible to health and accident insurance and will be eligible to join in team building every year. We also value your efforts; for this reason, we give you both financial and non-financial rewards such as: KPI bonus, Best Initiatives, Best performer or Best manager of the year, etc. COMPANY'S BENEFITS Financial support: - Probation with full salary - Lunch allowance - Wedding support - Family funeral support - 13th month salary + KPIs bonus - Performance rewards and awards Insurance: - Accident insurance - Health insurance Events and activities: - Christmas - Year End party - Team Building - Family Day - Sport Day Ẩn chi tiết
Bạn đang xem tin việc làm Credit Card Loyalty & Customer Service Team Leader (Product Initiatives and Systems Enhancement, Data Driven with Large Data) trong ngành được tuyển dụng tại bởi FE Credit. FE Credit đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Credit Card Loyalty & Customer Service Team Leader (Product Initiatives and Systems Enhancement, Data Driven with Large Data) cách đây lúc 10/04/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
FE Credit
Địa chỉ: REE Tower, 9 Doan Van Bo, District 4, Ho Chi Minh City
Quy mô: Hơn 10000 nhân viên
Việc làm tương tự
Credit Card Loyalty & Customer Service Team Leader (Product Initiatives and Systems Enhancement, Data Driven with Large Data)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ