Country Technical Lead/ Facilities Maintenance Manager

I. DUTIES AND RESPONSIBILITY:

• Responsible for standardised processes and procedures for Data Centre SLAs in compliance with legislation and meeting industry ‘best practice’

• Monitoring Maintenance Management Strategies to ensure alignment with Client’s objectives, especially in terms of
business continuity

• Ensures all Statutory and non-Statutory PPM’s are completed before the due date.

• Ensures all reactive Engineering related work orders are responded and completed in line with commitments by Standard Chartered Bank.

• The budget control element in the R&R as technical lead is also responsible for ensuring that the LCR and R&M budget is

• Attaining and achieving overall KPI in country performance reporting relating to Country Technical Engineering and

• Development of critical site profiles and maintenance strategy

• Develop processes to assure continuity of critical systems & resilience robustness and mitigation strategies

• Establish the overall Asset Management & Maintenance Strategy to be followed

• Ensure first level of assurance on the below aspects

+ All Engineering Assets are captured in the Assets Register

+ PM schedule available for all assets

+ Timely commissioning / decommissioning of assets on FMP in line with portfolio changes / LCR

• Implementation of Remedy Change Control in maintenance activities of Critical Environment

• Implementation of safe work practices through following in operation & maintenance activities

+ Permit to Work & Work Method Statements

+ Personal Protection Procedures

• Work order management, to ensure actual work completion is accurately reflected in the system.

• Acts as focal point to respond to critical engineering failure which affects Standard Chartered Bank business in respective country / region

• Ensures detailed factual and technical incident reports and RCA (Root Cause Analysis) reports for submission to Standard Chartered Bank within stipulated time frame

• Acts as point of contact in the Country ensuring that best practice on Data Centre Operations and innovation is applied where appropriate.

+ Undertakes regular management audit review of critical services in country on specific compliance

+ Drives the development of local country energy and environmental programmes including closely monitoring site energy usage and responsible for financial forecasting and energy reporting.

• Identifies Energy and Environmental initiatives to meet country E&E targets each year.

• Owning the service delivery measurement

• Managing key supplier vendors and client relationships

• Develop and manage self delivery technical and handyman team with appropriate skills/training to meet service delivery as per client requirements

• Manage the cost-effective procurement of all engineering maintenance services

• Manage forward maintenance plans that track asset condition and projected maintenance costs on a 5 year rolling basis

• Overall responsibility for ensuring all engineering maintenance documentation/records are kept in clearly identified and retrievable systems

• Advise the Facilities Management Teams of changes in critical environment requirements

• Provide expert technical advice and statutory compliance to the site maintenance teams and their clients to promote best in class service / best practice.

• Develop and assist in the delivery of a cost effective site maintenance plans.

• Support business development in the generation of fully costed maintenance

• Provide advice and direction in the management of site based multi-skilled maintenance teams, this to include effective hiring, motivation, development, training and discipline

• Advise of changes in maintenance techniques that may be beneficial in terms of improved service levels or provide cost

• Responsible for managing technical maintenance services and critical environment services

• Responsible for the consistency in delivery of technical services for Standard Chartered in the Country

• Business or financial qualification

• Minimum of 5 years experience in a related environment

• Experience in managing Business Critical Environments

• Previous experience in managing the delivery of technical services

• Managing projects in occupied data centre environments

• Well-rounded knowledge base in workplace service solutions including portfolio management, facilities management, energy and sustainability, workplace utilization, and / or infrastructure management

• Strong customer focus and relationship building skills

• Commercial acumen

• English communication

- bonus
- healthcare package
- travel opportunities / training activities

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