Coordinator, Stakeholders Relationship

THE ROLE

The Stakeholder Relationships Coordinator is responsible for building and maintaining strong relationships with current key stakeholders, identifying potential strategic partners to ensure strategic growth, and the implementation of engagement activities/ sales event to identify prospective students within this assigned area.

The key performance outputs of this role will focus on the successful implementation of engagement events, positive feedback from stakeholder and the number of potential inquiries and enrolment in English and Higher Education, annually.

KEY RESPONSIBILITIES

Stakeholder engagement activities

Identify and build strong relationship with key external stakeholders (high schools, universities and colleges, domestic partner institutions and government educational entities). Ensure all engagement plans with those partners are implemented effectively.
Implement seasonal engagement activities with external partners in assigned area to enhance partnerships with stakeholders
Build stakeholder capacity and knowledge regarding interest and expectations to ensure effective communication outcomes by clearly defining lines of communication. Identify existing barriers to effective stakeholder engagement and develop communication and engagement initiatives to enable increased stakeholder satisfaction.
Develop and offer training/ engagement activities which suit the development needs of influencers (school counsellor, career orientation teacher, high school leaders) and their institutions
Conduct training session about RMIT Programs, admission information to partner institution/ high schools/ prospective students whenever it is required

Promotion activities

Develop an action plans, resulting from engagement initiatives, that enhance stakeholder relations and create opportunities to interact with high school students to generate sales pipelines.
Coordinate and monitor the activities and events relating to key stakeholders, with particular reference to high schools to ensure they meet expectations. Report the effectiveness of those activities on a timely basis.
Collaborate with relevant internal stakeholders to organise recruitment events, to collect leads and identify prospective students.

CRM database

Accurately enter data into the CRM to ensure all information of stakeholders is present and updated.
Track the progress of all prospective leads and report the progress to line manager.

KEY SELECTION CRITERIA

Bachelor degree in a relevant discipline with a minimum of 3 years working in an education, marketing or service-based industry
Demonstrated high level communication skills, written and spoken (English and Vietnamese)
Well-developed and demonstrable strong interpersonal skills, including flexible negotiation, liaison, and cross cultural communication specifically related to excellent customer service and sales functions
Demonstrated great presentation skills in front of large number of audience
Experience in data input and maintenance of CRM type records with attention to detail and accuracy when managing and communicating information and when entering data
Demonstrated experience in providing activity reports
Demonstrated a quick response in implementing new process/ procedure
Well-developed planning, organizational and problem solving skills with the ability to supervise, coordinate and/or implement tasks in a timely fashion
Demonstrated ability to work independently and as part of a team environment
Demonstrated awareness of current issues and best practice in relation to customer service

BENEFITS

Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
Attractive salary package with base salary starting from VND 20,800,000 VND gross per month
Meal allowance VND 680,000;
13th month Tet bonus
Private premium medical insurance
20 days annual leave, 10 days sick leave per annum
Education fee support for staff dependents after a qualifying period

ENGLISH PROFICIENCY REQUIREMENTS

If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard at a BULATS Intermediate level (BULATS score 65), equivalent to IELTS (General) 6.0. RMIT Vietnam will require you to complete a BULATS test to assess your level of English before an offer of employment can be made.

HOW TO APPLY

Click on the ‘Apply Now’ in the link below. Applications close on 25 November 2018
http://careers.rmit.edu.vn/vn/en/job/571836/coordinator-stakeholders-relationship

- 13th month salary
- Premium healthcare plan for you and your family
- 20 days full paid leave annually

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