Cooking Studio & Cake Online Team Leader

Introduction

“Make your life sparkling” is our company mission statement and we define our company not selling product but also sell “feeling” and “experience”through service and product.

Now it is time for us to re-define our business direction & boost our company mission and bring “Sparking life” to more people, utilizing what we have built until now.
We aim to build a brand that is remembered in the top of customer mind when thinking of “ Sparking experience” relating cake & gift but not limited to those.

Main Mission.: Responsible to maximize sales in studio & cake sale and customer satisfaction to make Star Kitchen fans!

1/ Customer service & Company standards
● Providing excellent and professional customer service and ensure the employees also provide the same level of service
● Resolve customer problems or complaints by determining optimal solutions
*Develop a CRM system to manage Database & discover customer insight from all sources
*Build a loyalty program to appeal customer comeback purchase & reward for the loyal one
2/ Sale & Marketing Activities
● Achieves financial objectives and handles budgets
● Development of Monthly reports & PL report for Manager
● Work with Manager to develop a marketing plan to maximize the sale of Store/studio
● Approach target customer to push sale (not only of Class sale/ Birthday cake sale but also Seasonal product: Mooncake/ Tết gift...
● Communicate, execute, and manage marketing program on store
3/ Planning & coordinating Studio operations
● Scheduling class and assigning teacher/staff
● Follow up on work results
● Cash deposit to bank/accounting team/management of petty cash
● Executing and monitoring loss prevention and shrink programs
● Regularly check fixed assets and items at the store.
● Regularly communicates with CEO/MANAGER discussing strengths, opportunities and trend in business
*4/ Supervise & development of personnel: training, motivation, appraisal
*Maintains store staff by recruiting, selecting, orienting and training employees
*Motivating and inspiring the team to achieve the goal
*Review & evaluate staff performance & Leveraging individual staff strengths
*Creating development plans to prepare all level positions for future growth
* future approach
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Note:
Report to : Retail business manager
Under position:
● Customer service staff
-

REQUIREMENT
● At least 3 years of working experiences with 1 years experience at the leader position
● Fluent English
● Organized and structured, ability to identify business needs
● Good negotiating skills, able to prioritize workload
● Proactive, honest and trustworthy

WORKING TIME:
● 6 days/ week (Sunday off)
● From 9a.m - 6p.m

BENEFIT
- Salary: 12-15M (Gross)
- 13th salary and other bonus based on performance
- Annual leave 12 days
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Company trip

- Thưởng target, ngày sinh nhật, lễ Tết; Tặng bánh; ...
- Trợ cấp: bữa ăn & phí giữ xe hàng tháng (700,000VND)
- Chính sách ưu đãi giảm giá đặc biệt 30% khi mua hàng của công ty Star Kitchen

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