Contact Centre Service and Sales Site Administrator (Gcb8)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 58 lượt xem
Ngày cập nhật: 17/07/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Kinh doanh/Bán hàng, Ngân hàng/ Tài chính
Mô tả công việc
In this role, you will:
•Operational site support, administration, diary management, handling of confidential information, IT Helpdesk.
•Handle logistics arrangements for new hires as required, ensuring preparation for new hires to on-board is done adequately (i.e. Lotus Notes registration, system access requests, badges etc).
•Validate accuracy and conducts random audit checks on Bank’s systematic accesses, including information access authorization for employees, profiles creation/changes/resets for the site on different technical applications.
•Quality check all business recovery documentation to ensure this is accurately maintained.
•Handle all sales and service MI reports, including reports on individual and channel sales performance, customer feedback, frauds.
•Operational site support, administration, diary management, handling of confidential information, IT Helpdesk.
•Handle logistics arrangements for new hires as required, ensuring preparation for new hires to on-board is done adequately (i.e. Lotus Notes registration, system access requests, badges etc).
•Validate accuracy and conducts random audit checks on Bank’s systematic accesses, including information access authorization for employees, profiles creation/changes/resets for the site on different technical applications.
•Quality check all business recovery documentation to ensure this is accurately maintained.
•Handle all sales and service MI reports, including reports on individual and channel sales performance, customer feedback, frauds.
Yêu cầu ứng viên
To be successful in the role, you should meet the following requirements:
•A relevant degree is desirable not necessary, dependent upon the prevailing local market conditions
•1-year experience in quality control, operational auditing or management role in a high complex environment
•Advanced level, knowledge in word processing, spreadsheets and MS Office applications
•Excellent problem solving skills and attention to detail
•Ability to adapt in a dynamic and fast-paced environment
•Must have proven ability to rapidly develop and deploy solutions to support programs/initiatives
•Ability to work well within a team and take the initiative to work independently when required
•Sense of urgency and ability to take on tasks and manage them alone with excellence
•Excellent organization skills
•Flexible approach to working hours
•Proficient in English and local language
•University (BA) or (BSc)
•A relevant degree is desirable not necessary, dependent upon the prevailing local market conditions
•1-year experience in quality control, operational auditing or management role in a high complex environment
•Advanced level, knowledge in word processing, spreadsheets and MS Office applications
•Excellent problem solving skills and attention to detail
•Ability to adapt in a dynamic and fast-paced environment
•Must have proven ability to rapidly develop and deploy solutions to support programs/initiatives
•Ability to work well within a team and take the initiative to work independently when required
•Sense of urgency and ability to take on tasks and manage them alone with excellence
•Excellent organization skills
•Flexible approach to working hours
•Proficient in English and local language
•University (BA) or (BSc)
Quyền lợi được hưởng
- 13th payment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
HSBC VIETNAM
The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take ...Chi tiết
If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest and most diverse organizations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realize their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk. We serve around 47 million customers through four Global Businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, Global Private Banking. HSBC Vietnam opened in Ho Chi Minh City in 1870 and the first full service branch opened in 1955. In 2009, we began operating our locally incorporated entity, becoming the first foreign bank in Vietnam and today the Bank's network in Vietnam now includes two branches and five transactions offices in Ho Chi Minh City; one branch, three transaction offices, and one deposit office in Hanoi, one branch in Binh Duong, one branch in Da Nang; staffed by almost 1,400 employees. See where your future could take you at HSBC. HSBC is always looking for high-caliber candidates in Vietnam nationwide. The job offers excellent career potential and attractive remuneration packages. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank (Vietnam) Ltd. You'll achieve more when you join HSBC. www.hsbcvncareer.com Ẩn chi tiết
Bạn đang xem tin việc làm Contact Centre Service and Sales Site Administrator (Gcb8) trong ngành Dịch vụ khách hàng được tuyển dụng tại Hồ Chí Minh bởi HSBC VIETNAM. HSBC VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Contact Centre Service and Sales Site Administrator (Gcb8) cách đây lúc 14/08/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
HSBC VIETNAM
Địa chỉ: The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Contact Centre Service and Sales Site Administrator (Gcb8)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ