Contact Centre Service and Sales Representative - Inbound (GCB8)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 125 lượt xem
Ngày cập nhật: 27/02/2020
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Thực tập sinh
Ngành nghề: Dịch vụ khách hàng, Kinh doanh/Bán hàng, Ngân hàng/ Tài chính
Mô tả công việc
Job Description:
• Handling multiple customer calls from our customers in our dynamic and fast paced contact center
• Providing a high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible
• Listening to customers and establishing their needs in order to offer relevant products, services and solutions
• Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution
• Responsible for achieving individual performance expectations against appropriate operational risk controls and compliance
• Handling multiple customer calls from our customers in our dynamic and fast paced contact center
• Providing a high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible
• Listening to customers and establishing their needs in order to offer relevant products, services and solutions
• Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution
• Responsible for achieving individual performance expectations against appropriate operational risk controls and compliance
Yêu cầu ứng viên
• High School degree
• Must be proficient in language(s) required
• Open to working flexible shifting schedules
• Be flexible, customer centric and have the ability to thrive in a team environment
• Takes pride in delivering what is promised in line with the customer and service expectations
• Proficiency with personal computers and basic software packages and specialised applications. Good Computer Proficiency with experience
• Excellent communication skills with the ability to display patience and empathy at all times
When you join our team, from day one you’ll have access to a competitive benefits package, including:
• A competitive salary and allowance(s) and an annually bonus scheme
*Benefit
• Bao Viet Healthcare medical insurance coverage for yourself, your spouse or partner and children which includes dental
• Annual Medical checkup
• Attractive benefits such as 17 days+ paid annual leave in additional to other leave policies (e.g. marriage, maternity and non-traditional family leave on top of law) that take care of your well being
• Preferential terms on employee banking such as loans, credit facilities, and credit cards
• Extensive Training – Giving you the skills and training you need to be a success!
• 5-day work in shift pattern, with overnight shift allowance provided
• Excellent Career progression opportunities
• Must be proficient in language(s) required
• Open to working flexible shifting schedules
• Be flexible, customer centric and have the ability to thrive in a team environment
• Takes pride in delivering what is promised in line with the customer and service expectations
• Proficiency with personal computers and basic software packages and specialised applications. Good Computer Proficiency with experience
• Excellent communication skills with the ability to display patience and empathy at all times
When you join our team, from day one you’ll have access to a competitive benefits package, including:
• A competitive salary and allowance(s) and an annually bonus scheme
*Benefit
• Bao Viet Healthcare medical insurance coverage for yourself, your spouse or partner and children which includes dental
• Annual Medical checkup
• Attractive benefits such as 17 days+ paid annual leave in additional to other leave policies (e.g. marriage, maternity and non-traditional family leave on top of law) that take care of your well being
• Preferential terms on employee banking such as loans, credit facilities, and credit cards
• Extensive Training – Giving you the skills and training you need to be a success!
• 5-day work in shift pattern, with overnight shift allowance provided
• Excellent Career progression opportunities
Quyền lợi được hưởng
- Excellent career potential and attractive remuneration packages.
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
HSBC VIETNAM
The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take ...Chi tiết
If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest and most diverse organizations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realize their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk. We serve around 47 million customers through four Global Businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, Global Private Banking. HSBC Vietnam opened in Ho Chi Minh City in 1870 and the first full service branch opened in 1955. In 2009, we began operating our locally incorporated entity, becoming the first foreign bank in Vietnam and today the Bank's network in Vietnam now includes two branches and five transactions offices in Ho Chi Minh City; one branch, three transaction offices, and one deposit office in Hanoi, one branch in Binh Duong, one branch in Da Nang; staffed by almost 1,400 employees. See where your future could take you at HSBC. HSBC is always looking for high-caliber candidates in Vietnam nationwide. The job offers excellent career potential and attractive remuneration packages. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank (Vietnam) Ltd. You'll achieve more when you join HSBC. www.hsbcvncareer.com Ẩn chi tiết
Bạn đang xem tin việc làm Contact Centre Service and Sales Representative - Inbound (GCB8) trong ngành Dịch vụ khách hàng được tuyển dụng tại Hồ Chí Minh bởi HSBC VIETNAM. HSBC VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Contact Centre Service and Sales Representative - Inbound (GCB8) cách đây lúc 28/03/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
HSBC VIETNAM
Địa chỉ: The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Contact Centre Service and Sales Representative - Inbound (GCB8)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ